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What’s Your Intention?
If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites
2018: Customer Experience Do-Or-Die
It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which represents an increase of almost
An Insider’s View: Part 2
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate
An Insider’s View Part 1: The Current State of Contact Center Technology
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it would be helpful to provide
Christa Heibel Named to PACE National Board
Press Release Christa Heibel Joins Other Contact Center Professionals to Help Support the Organization’s Mission and Members December 12, 2017 (International Falls, MN) – CH
Replenish Yoga and Wellness Offers Spiritual and Cultural Retreat to India
Replenish Yoga and Wellness, a yoga studio located in the historic Backus building in International Falls, MN, is offering a Spiritual and Cultural Retreat to
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was recently named to the organization’s
Improving Customer Experience in Healthcare
Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,” but that is only one
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