CH Consulting Group is supporting a Dallas-based multi-brand home services company in their search for a full-time Director of Call
Customer experience rarely collapses during steady-state operations. It breaks under pressure. Volume spikes, staffing volatility, acquisition activity, and rising expectations
Most healthcare contact centers were never designed with customer experience in mind. They’re expected to provide better patient experiences, reduce
CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This
As we close the chapter on 2024, it’s essential to assess the developments in customer experience (CX) that have laid
