CH Consulting Group is supporting a Dallas-based, multi-brand home services company in its search for an experienced Director of Call
Since the arrival of AI in the contact center, the industry has talked about technology as if it would eventually
Customer experience rarely collapses during steady-state operations. It breaks under pressure. Volume spikes, staffing volatility, acquisition activity, and rising expectations
Most healthcare contact centers were never designed with customer experience in mind. They’re expected to provide better patient experiences, reduce
CH Consulting Group is supporting a Midwestern-based tech BPO in their search for a full-time Technical Contact Center Director. This
