The contact center industry had to quickly adapt to new challenges in...
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Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas....
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The ever-growing power of computing is transforming our lives. Today we can...
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Every year, I go to IQPC’s Customer Contact Week (CCW) in Las...
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[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial”] Customer...
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You are probably familiar with the saying “people won’t remember what you...
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As a contact center professional, you’re probably already aware of one of...
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By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in...
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Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business...
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It’s been estimated that a whopping $62 billion of business was lost...
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By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel...
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I have been a strong supporter of the Professional Association of for...
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CH Consulting Group was recently contracted by a leading energy and utility...
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Several weeks ago, I wrote about how the phone is as important...
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