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Trends

We bring you the pulse of the Industry
12 Dec

5 Contact Center Trends for 2023

The contact center industry had to quickly adapt to new challenges in...
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26 Jul

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas....
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19 Jul

A Whole New World: AI’s Expanding Role...

The ever-growing power of computing is transforming our lives. Today we can...
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28 Jun

CCW Vegas 2018 – It’s a Zoo...

Every year, I go to IQPC’s Customer Contact Week (CCW) in Las...
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7 Jun

Customer Service vs. Customer Experience: What’s the...

[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial”] Customer...
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5 Jun

Three Companies That Went the Extra Mile...

You are probably familiar with the saying “people won’t remember what you...
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3 Apr

Near-Shore vs. Off-Shore: Which is Right for...

As a contact center professional, you’re probably already aware of one of...
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16 Jan

An Insider’s View: Part 3

By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in...
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5 Jan

The CHCG Team’s 2018 Intentions

Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business...
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27 Dec

2018: Customer Experience Do-Or-Die

It’s been estimated that a whopping $62 billion of business was lost...
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12 Dec

An Insider’s View Part 1: The Current...

By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel...
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30 Nov

In Support of PACE

I have been a strong supporter of the Professional Association of for...
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20 Nov

Premise vs. Cloud: Benefits Outweigh Risk

CH Consulting Group was recently contracted by a leading energy and utility...
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18 Jul

3 Click-to-Call Best Practices

Several weeks ago, I wrote about how the phone is as important...
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Are You Looking For Customer Experience Experts?

Look no further than CH Consulting Group

When it comes to customer experience, CH Consulting Group is here to help. We’re proud of the network of partners and clients that we have built over the years, and it has always been important to us to help our clients understand how improving the customer experience will help them grow their business while improving their performance.

At CH Consulting, we understand what your business needs, and deliver a timely and multifaceted return on your investment. It’s all about improving your business for the better, and we’re here to help.

Customer Journey Mapping

What is customer journey mapping? Well, it’s one of the important tools that your business could use to meet your customer expectations - no matter the size. Customer journeys may seem simple on the surface. Your company offers customers a product, and they buy it. The reality is that customer journeys are more complex than that.

With customer journey mapping and our specialized expertise, you will ensure that you understand the journey your customers take from start to finish. Your customers are ever-changing in their needs, demanding an omnichannel approach across the customer experience board - and we can help. With a visual representation of the customer journey, you can see your customer’s experiences with your brand across every important checkpoint.

Customer Experience

Customers expect a personal touch in their experience with your business. Did you know that 84% of consumers feel like being treated as a person and not a number is more important in their buying decisions? If you make your customer experience a personal one, you will find that your customers come back again and again. At CH Consulting, we can ensure that you optimize your customer’s entire experience from the onboarding process to becoming a brand advocate. And we will help you design a customer journey map that offers the best possible experience along the way.

Understanding Your Customers

When you understand your customers and their needs, you will be able to tailor the way that you work to ensure that they get everything they need to be confident in their decision to buy from your company.

At CH Consulting Group, we will assess your current customer journey and workflows to ensure that you have the best plan ahead. We want to make your processes simple so that you can deliver the best possible experience at all times. As a contact center consultant, CH Consulting works to ensure that your software and customer journey work for your business and your customers. You deserve the best possible customer experience and customer journey mapping training for your business, so that you can ensure your customers are happy.

Contact CH Consulting Today

Your contact center is a place for customers to call when they need support. For that to work, you need a better understanding of your customers based on data and proven approaches, not just intuition. Give us a call today, and let’s discuss how we can elevate your relationship with your customers today.