AI
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank
August 7, 2025
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank
Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim
Consultant Roundtable #1 – Fred Stacey CEO of Cloud Tech Gurus Join us for an insightful discussion with Fred Stacey, CEO of Cloud
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s