Technology
5 Contact Center Trends for 2023
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling
Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas. Being one of the top industry events it’s
The ever-growing power of computing is transforming our lives. Today we can see the inclusion of artificial intelligence in many
Every year, I go to IQPC’s Customer Contact Week (CCW) in Las Vegas – which in my opinion, is one
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited