Customer Experience
15 Years Later, Our Philosophy Hasn’t Changed
Fifteen years of working inside customer experience and contact center operations have shown us that the problem an organization first
November 1, 2026
Fifteen years of working inside customer experience and contact center operations have shown us that the problem an organization first
[Minneapolis, MN] – [August 12th, 2024] – CH Consulting Group, a leading authority in the contact center industry, is excited
After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville
Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.
March was a busy month for CHCG – we sponsored two live online events – Diversity, Equity, and Inclusion in