The contact center industry develops continuously, as does the technology used to...
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Employers are trying to handle labor shortages by offering higher wages, more...
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The customer service provided by contact centers is a large contributor to...
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The Coronavirus pandemic has normalized the work from home culture by significantly...
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Our very own Christa Heibel was recently featured on the Contact Center...
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The current pandemic situation has already caused wary amongst the parents, especially...
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Quality assurance is a significant component of delivering effective customer service. Professional...
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For those of you that are brave enough to face the Black...
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I really enjoy all the summer holidays, especially the most recent one...
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Workforce Management (WFM) is a set of integrated activities that work together...
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