AI
AI, Gig Work, and the Future of BPO
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
June 15, 2026
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory
A Stanford study found remote workers are about 9 percent more productive. That might not surprise anyone who’s been in
In today’s changing business world remote work has become a strategy for companies aiming to reduce costs and improve
The contact center industry develops continuously, as does the technology used to optimize performance. To remain competitive, businesses must keep up with these changes, and many do by investing in robust contact center software. However, much of this beneficial technology goes underutilized.