CH Consulting Group
Blog Content
Reset and Rebuild: The Path to Real Progress in Healthcare Contact Centers
Most healthcare contact centers were never designed with customer experience in mind. They’re expected to provide better patient experiences, reduce operational costs, and handle higher
Elevating Agent Experience (AX) in the Age of AI: Building a Stronger Foundation for Customer Success
Agent experience shouldn’t be an afterthought of adopting new technology. How many times has the industry told us that investing in the latest AI or
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank Pettinato (Avantive Solutions), and Han
The CX Process Audit: What to Fix Before You Optimize for AI
STEP ONE: MAKE SURE THE FOUNDATION IS SOLID BEFORE INTRODUCING AI Before you throw automation or analytics at your CX problems, make sure the foundation
Industry Pulse: 2025 Trends in Patient Experience and Healthcare CX
2025 isn’t about looking ahead anymore. It’s about whether your teams, tech, and systems are actually ready. The bar for patient experience hasn’t just gone
What Healthcare Leaders Are Still Getting Wrong About AI, Patient Experience, and Revenue
The Future of Healthcare Access Is Already at the Door In this candid, unscripted conversation between CH Consulting Group CEO Christa Heibel and Corporate Advisory
What Sets Top CX Leaders Apart? Real-Time Visibility and Action
What Sets Top CX Leaders Apart? Real-Time Visibility and Action Real-time analytics isn’t about adding more data points. It’s about having the right information at
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments
Inside AI Readiness: How Three CX Leaders Are Guiding Smarter AI Investments An Interview with Christa Heibel (CH Consulting Group), Fred Stacey (Cloud Tech Gurus),
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Operations
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management