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The State of DEI&A in 2023
With the challenges of 2020, including COVID-19 and the death of George Floyd, it’s become increasingly important for workplaces to foster inclusion and diversity. DEI&A
Benefits of ERGs in the Contact Center
ERGs (Employee Resource Groups) can be an important asset within an organization to help enhance the employee experience as well as business success.
The Importance of Strategic Planning (And how we can help.)
As business leaders, you know the importance of strategic planning. Having a clear understanding of your business goals and how to achieve them helps you
The Increase of Tech Spend in Healthcare
Compared to industries such as retail and financial services, the medical industry has traditionally lagged behind when it comes to investing in new technology. However, since the COVID-19 pandemic, healthcare organizations have increased their investments in technology, digital solutions, artificial intelligence, and automation.
The Benefits of Outsourcing Your Healthcare Contact Center
Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.
5 Contact Center Trends for 2023
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling more complex calls to adjusting
Medication Adherence: Everyone Wins with the Right Strategy
This article is republished with permission from Healthcare Call Center Times, the essential publication for news on winning market strategies and trends in the healthcare
Where does PX begin?
The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.
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