Introduction Customer service and customer experience have never been more critical. As...
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CH Consulting Group is an established business consulting group that provides expert...
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Introduction Historically, customer service has been a focal point for businesses striving...
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A look into Underguard Teleservices by CEO, Kyle Hannah When we think...
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A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As...
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The 7-T Success System In my last blog, I introduced The 7-T...
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The 7-T Success System In the first blog of this series, I...
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Before the purchase happens, there is a complex customer journey that brings...
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Contact centers face a multitude of challenges every day, week, and month...
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Having a good customer experience consultant for your company goes a long...
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Working with many customers across the world has allowed CH Consulting Group...
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Consulting often revolves around strategy. An operations consultant works in tandem with...
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A solid and deliverable customer experience is vital to any business and...
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Because they sound very similar, it is common for the terms Multichannel...
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