As business leaders, you know the importance of strategic planning. Having a...
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Compared to industries such as retail and financial services, the medical industry...
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Outsourcing healthcare contact center services has become increasingly important. Patients want medical...
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The contact center industry had to quickly adapt to new challenges in...
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This article is republished with permission from Healthcare Call Center Times, the...
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The healthcare industry is in the early stages of connecting the dots...
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Moving your healthcare contact center to a cloud solution can have many...
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After a three-year COVID hiatus, I had high expectations for the 2022...
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Utilizing data analytics can help to optimize processes in the healthcare industry...
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Improving the patient experience (PX) in healthcare has become increasingly important as...
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Returning from SOCAP’s Fall Symposium where I met up with some of...
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The contact center industry develops continuously, as does the technology used to...
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Using call center automation, businesses can automate repetitive tasks to allow agents...
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As Artificial Intelligence (AI) becomes increasingly sophisticated, some predict (and even fear)...
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