An effective customer journey map helps a business to understand the steps...
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CH Consulting Group is always looking for more ways to ensure a...
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With an increase in volume for medical call centers, there’s never been...
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Since the beginning of the pandemic, healthcare has been continuously changing to...
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The pets of CHCG on parade! We love our furry and feather-y...
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March was a busy month for CHCG – we sponsored two live...
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What is Customer Journey Mapping? Mapping a customer journey involves documenting the...
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With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down,...
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Business/Job Description: This Call Center Leadership position is the business leader of...
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The COVID-19 pandemic has transformed the landscape of our lives. These changes...
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What is an RFP? Putting together a comprehensive RFP process is essential...
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As we all know, the compliance landscape is ever-changing as new policies...
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CH Consulting Group consultant and contact center expert, Wayne Barnes, discusses Work...
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Have you re-evaluated your technology strategy to adapt to the new business...
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