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What Should My CX Center Focus on Beyond AI?
As we approach the final quarter of the year, AI’s role in contact centers has been undeniably transformative, often dominating conversations around efficiency and cost
Question: What Are the Key Steps to Developing a Successful AI Strategy?
Answer: Artificial intelligence has caused a transformation across various industries altering markets and presenting unique chances for creativity and expansion. The more we have learned
Mastering Contact Center Performance: The Ultimate Guide to Internal and External Benchmarking
As the AI revolution takes over the contact center industry staying ahead is crucial for maintaining high performance and keeping customers happy. But how do
Press Release CH Consulting Group Announces Strategic Partnership with Cloud Tech Gurus
[Minneapolis, MN] – [August 12th, 2024] – CH Consulting Group, a leading authority in the contact center industry, is excited to announce a strategic partnership
Unlocking Immediate Benefits with Speech Analytics
In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative solutions to enhance efficiency and
CH Consulting Group Consultant Roundtable #2 – Jim Iyoob
Welcome to our second episode of the Consultant Round Table! Join us for an insightful discussion with Jim Iyoob, CCO of Etech, as
Why Your Contact Center Needs AI Speech Analytics for Unmatched ROI
As contact centers evolve, adopting advanced technologies such as AI speech analytics has become a game-changer. Solutions like AI speech analytics deliver substantial returns on
How Can Contact Centers Improve Employee Engagement in a Remote Work Setup?
Did you know that a Stanford study shows remote workers are 9% more productive? The shift to remote work has become a norm for contact
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