Returning from SOCAP’s Fall Symposium where I met up with some of...
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The contact center industry develops continuously, as does the technology used to...
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Using call center automation, businesses can automate repetitive tasks to allow agents...
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As Artificial Intelligence (AI) becomes increasingly sophisticated, some predict (and even fear)...
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By regularly performing contact center audits, leaders can assess and understand the...
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The purpose of a contact center audit is to gather information on...
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Artificial Intelligence (AI) is helping to increase efficiency, conversions, customer satisfaction, and...
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Several of my team members and I recently had the opportunity to...
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Employers are trying to handle labor shortages by offering higher wages, more...
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Artificial Intelligence (AI) technology can help to significantly enhance contact center operations,...
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The customer service provided by contact centers is a large contributor to...
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Businesses owned by women and minorities are an important part of the...
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You may have heard of the benefits of cloud-based contact centers, such...
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I recently read that most Americans aren’t setting New Year’s resolutions for...
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