CH Consulting Group
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Now Hiring: Director of Call Center Operations | Dallas, TX
CH Consulting Group is supporting a Dallas-based, multi-brand home services company in its search for an experienced Director of Call Center Operations. This full-time senior
Are Your Dashboards Driving Better Decisions?
This month’s executive resource explores one of the biggest challenges facing CX, patient access, and operations leaders today: turning operational data into better business decisions.
The Changing Role of the Frontline Agent
Since the arrival of AI in the contact center, the industry has talked about technology as if it would eventually solve the hardest parts of
The Omnichannel Gap Nobody Wants to Admit
For years, organizations across customer experience, healthcare access, and contact center operations have talked about omnichannel transformation as if it were already fully established. The
AI, Gig Work, and the Future of BPO
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models, operational flexibility, and what scalable
Operational Readiness for Contact Centers: A Practical Guide to People, Process, and Technology Alignment
Organizations are under pressure to modernize customer experience operations while improving efficiency, visibility, and performance. Many are investing in AI, automation, workforce optimization, and new
CH Consulting Group Earns Gold and Silver Stevie Awards for Customer Service Innovation
CH Consulting Group has earned two 2026 Stevie Awards for Sales and Customer Service: Gold for Best Use of Technology in Customer Service and Silver
Executive Brief: Designing CX That Holds Up Under Pressure
Customer experience rarely collapses during steady-state operations. It breaks under pressure. Volume spikes, staffing volatility, acquisition activity, and rising expectations expose structural weaknesses inside many
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