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10 CUSTOMER SERVICE QUOTES TO INSPIRE YOUR...
18 October 2021
Humans + Machines – the Perfect Partnership:...
26 August 2021
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with...
Customers into Customer Advocates Part 2
10 August 2021
“If you build it, they will come.” No, I’m not doing a...
Turning Customers into Brand Advocates – Does...
4 August 2021
When the pandemic hit our nation, many businesses were struggling to stay...
Contact center consulting process
28 July 2021
Introduction Customer service and customer experience have never been more critical. As...
How Can a Management Consultant Help Your...
21 July 2021
CH Consulting Group is an established business consulting group that provides expert...
Customer Service vs. Customer Experience
14 July 2021
Introduction Historically, customer service has been a focal point for businesses striving...
8 July 2021
A look into Underguard Teleservices by CEO, Kyle Hannah When we think...
Don’t Find Problems – Create Solutions.
30 June 2021
A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As...
The 7-T Success System: The Importance of...
25 June 2021
The 7-T Success System In my last blog, I introduced The 7-T...
The 7-T Success System: You Win With...
18 June 2021
The 7-T Success System In the first blog of this series, I...
Everything you need to know about Customer...
16 June 2021
Before the purchase happens, there is a complex customer journey that brings...
The 7-T Success System: Leadership Methodology for...
11 June 2021
Contact centers face a multitude of challenges every day, week, and month...
5 Things Customers Can Expect from a...
9 June 2021
Having a good customer experience consultant for your company goes a long...