Culture
How to Leverage Social Learning for Your Contact Center
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,
February 26, 2020
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration,
The goal of contact center agent training is to equip agents with the knowledge to perform their roles and provide
Coming into the half way mark of 2019, I thought it would be the perfect time to look into some
In one of my earlier blog posts this year, I talked about why your agents are the foundation and future
Contact Center managers must understand the importance of having effective and ongoing training in place for agents. Training is what