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How to Leverage Social Learning for Your...
26 February 2020
The use of social learning for teaching and learning enables businesses to...
How to Measure the Effectiveness of Agent...
7 August 2019
The goal of contact center agent training is to equip agents with...
Contact Center Trends for 2019 and Beyond
22 May 2019
Coming into the half way mark of 2019, I thought it would...
Bridging the Gap Between Agent Training and...
15 May 2019
In one of my earlier blog posts this year, I talked about...
Back to the Basics, Part Three: Training...
10 July 2018
Contact Center managers must understand the importance of having effective and ongoing...
Back to the Basics, Part One: Contact...
3 July 2018
Your contact center is central to your customer service delivery and the...