CH Consulting Group
About Us
CH Consulting Group is a business strategy consulting firm specializing in AI, customer experience, technology, marketing, brand management, and the science of the contact center. Comprised of innovative, industry-leading experts with over 500 years of collective experience, we recognize that the contact center is a pivotal component of a broader, interconnected business ecosystem. We specialize in AI-enhanced omnichannel solutions with a mission to transform operations and technology so they integrate seamlessly into strategies for long-term success. Our thought leadership, recognized by global industry associations like ICMI, PACE, and SOCAP, positions CHCG at the forefront of AI innovation in healthcare technology and customer experience optimization.
CH Consulting Group
- Our Mission: Our mission is to revolutionize contact center operations and technology through AI-driven solutions, seamlessly integrating them into a holistic strategy for enduring success.
- Our Approach: We combine a creative, holistic, and collaborative methodology to create solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.
Industry Leaders
Meet Our Team
Our meticulously cultivated team comprises AI and CX experts who provide clients with cutting-edge knowledge, tailored AI-driven solutions, impeccable service, and unmatched results.
Christa Heibel
CEO/OWNER
Brooks Arvizu
consultant
Brent Pattison
CONSULTANT
John Brasell
CONSULTANT
Shawn Fliehman
CONSULTANT
