AI
The Next Phase of AI Readiness: Turning Strategy into Measurable ROI
What This Roundtable Covers Watch the full conversation below to hear Christa, Fred, and Eben discuss what teams are learning,
December 2, 2025
What This Roundtable Covers Watch the full conversation below to hear Christa, Fred, and Eben discuss what teams are learning,
Agent experience shouldn’t be an afterthought of adopting new technology. How many times has the industry told us that investing
CEO Roundtable: The Real Cost of AI, Labor, and Experience Gaps – Featuring BPO Leaders Tom Leidigh (Infinity), Frank
STEP ONE: MAKE SURE THE FOUNDATION IS SOLID BEFORE INTRODUCING AI Before you throw automation or analytics at your CX
2025 isn’t about looking ahead anymore. It’s about whether your teams, tech, and systems are actually ready. The bar for