AI
AI, Gig Work, and the Future of BPO
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
June 15, 2026
The future of customer experience is forcing organizations to rethink more than just technology. It’s reshaping workforce strategy, outsourcing models,
AI has become an integral part of CX operations, and it is now redefining what effective leadership looks like. Leaders
AI adoption across contact centers is accelerating, but many organizations are still struggling to translate technology investments into measurable CX
What This Roundtable Covers Watch the full conversation below to hear Christa, Fred, and Eben discuss what teams are learning,
Agent experience shouldn’t be an afterthought of adopting new technology. How many times has the industry told us that investing