Call Center Operations
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
September 26, 2018
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial”] Customer service has historically been the #1 priority for
Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether