Call Center Operations
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
September 26, 2018
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize
Keep Your Options Open If you have broken up with your BPO (Business Process Outsourcing) vendor, it’s now time to
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited
Did you know that the number of telecommuting workers has increased 115% in a decade, translating to 3.9 million workers
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether