info@thechcg.com
BPO registry

Culture

We bring you the pulse of the Industry
28 Mar

Women in the Contact Center Industry

The customer service provided by contact centers is a large contributor to...
Read More
24 Mar

How to Support Women- and Minority-Owned Businesses

Businesses owned by women and minorities are an important part of the...
Read More
22 Nov

The Role of Gratitude in Business

The importance of practicing gratitude is often discussed in terms of our...
Read More
26 Feb

How to Leverage Social Learning for Your...

The use of social learning for teaching and learning enables businesses to...
Read More
30 Oct

Customer Service Horror Stories

Providing great customer service is no easy feat. Mess up and your...
Read More
2 Oct

7 Ways to Celebrate Customer Service Week

In a Forbes article entitled “How Important Is Customer Service To Success...
Read More
28 Aug

Sales versus Service Culture

In a business environment, a service culture focuses on providing an exceptional...
Read More
14 Aug

How to Make Your Contact Center Millennial-Friendly

The Millennial demographic, which consists of people who were born in the...
Read More
22 May

Contact Center Trends for 2019 and Beyond

Coming into the half way mark of 2019, I thought it would...
Read More
22 Apr

How to Use the Customer Experience Maturity...

The traditional Customer Experience Management (CEM) model could soon become a thing...
Read More
5 Sep

Promote Agent Wellness Through Yoga

It’s September, which means it is National Yoga Month! I’d like to...
Read More
3 Jul

Back to the Basics, Part One: Contact...

Your contact center is central to your customer service delivery and the...
Read More

Are You Looking For Customer Experience Experts?

Look no further than CH Consulting Group

When it comes to customer experience, CH Consulting Group is here to help. We’re proud of the network of partners and clients that we have built over the years, and it has always been important to us to help our clients understand how improving the customer experience will help them grow their business while improving their performance.

At CH Consulting, we understand what your business needs, and deliver a timely and multifaceted return on your investment. It’s all about improving your business for the better, and we’re here to help.

Customer Journey Mapping

What is customer journey mapping? Well, it’s one of the important tools that your business could use to meet your customer expectations - no matter the size. Customer journeys may seem simple on the surface. Your company offers customers a product, and they buy it. The reality is that customer journeys are more complex than that.

With customer journey mapping and our specialized expertise, you will ensure that you understand the journey your customers take from start to finish. Your customers are ever-changing in their needs, demanding an omnichannel approach across the customer experience board - and we can help. With a visual representation of the customer journey, you can see your customer’s experiences with your brand across every important checkpoint.

Customer Experience

Customers expect a personal touch in their experience with your business. Did you know that 84% of consumers feel like being treated as a person and not a number is more important in their buying decisions? If you make your customer experience a personal one, you will find that your customers come back again and again. At CH Consulting, we can ensure that you optimize your customer’s entire experience from the onboarding process to becoming a brand advocate. And we will help you design a customer journey map that offers the best possible experience along the way.

Understanding Your Customers

When you understand your customers and their needs, you will be able to tailor the way that you work to ensure that they get everything they need to be confident in their decision to buy from your company.

At CH Consulting Group, we will assess your current customer journey and workflows to ensure that you have the best plan ahead. We want to make your processes simple so that you can deliver the best possible experience at all times. As a contact center consultant, CH Consulting works to ensure that your software and customer journey work for your business and your customers. You deserve the best possible customer experience and customer journey mapping training for your business, so that you can ensure your customers are happy.

Contact CH Consulting Today

Your contact center is a place for customers to call when they need support. For that to work, you need a better understanding of your customers based on data and proven approaches, not just intuition. Give us a call today, and let’s discuss how we can elevate your relationship with your customers today.