The customer service provided by contact centers is a large contributor to...
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Businesses owned by women and minorities are an important part of the...
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The importance of practicing gratitude is often discussed in terms of our...
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The use of social learning for teaching and learning enables businesses to...
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Providing great customer service is no easy feat. Mess up and your...
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In a Forbes article entitled “How Important Is Customer Service To Success...
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In a business environment, a service culture focuses on providing an exceptional...
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The Millennial demographic, which consists of people who were born in the...
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Coming into the half way mark of 2019, I thought it would...
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The traditional Customer Experience Management (CEM) model could soon become a thing...
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It’s September, which means it is National Yoga Month! I’d like to...
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Your contact center is central to your customer service delivery and the...
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