by Danica Abcede | Feb 11, 2020 | Berni Hollinger, Consultants, Uncategorized
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a different consultant for you to learn more about. This month, the spotlight is on the CH Consulting Group consultant, Berni Hollinger....
by Danica Abcede | Jan 21, 2020 | Consultants
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a different consultant for you to learn more about. This month, the spotlight is on the CH Consulting Group founder and CEO, Christa Heibel....
by Christa Heibel | Nov 19, 2019 | Consultants
In the spirit of Thanksgiving and gratitude, CH Consulting Group’s nationwide team of Customer Experience, Contact Center and Compliance experts want to share with you what they are thankful for this year: “I’m thankful for this whole crazy...
by Christa Heibel | Nov 13, 2019 | Consultants, Customer Experience, Gap Assessment
The market is significantly different than it was say, 30 or 40 years ago. It is easier to launch your own business but it can be harder to attract and retain customers. They have become tech-savvy, choice-driven, and loyalty is no longer a given. If a customer...
by Christa Heibel | Oct 24, 2018 | Business Practices, Consultants, Gap Assessment, Strategy, Uncategorized
As most of us know, the definition of insanity is very simple: doing the same thing over and over again and expecting different results each time. The contact center business has taught me that creativity and innovation are essential to staying relevant and ensuring...
by Christa Heibel | Sep 26, 2018 | Call Center Operations, Consultants, Insourcing vs outsourcing, Outsourcing, Services
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it oftentimes makes business sense to outsource your contact center operations to a BPO. While an outsourcing strategy can be...
