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Facing Change: Preparing For Business After COVID-19
30 April 2020
Guest Blogger: Rockey Roger
5 Ways You Can Motivate Your Agents
17 July 2019
In one of my recent blogs, I talked about your agents being...
Four Qualities of a Successful Leader
28 November 2018
Over twenty-five years in the contact center industry, including leading many call...
What’s up with all the Yoga?
12 September 2018
Happy National Yoga Month! I know what you are probably thinking –...
The CEO/Customer Experience Link
11 April 2018
“There is only one boss – the customer. And he can fire...
What’s Your Intention?
3 January 2018
If you’re like me (and most entrepreneurs), you’d much rather plan for...
In Support of PACE
30 November 2017
I have been a strong supporter of the Professional Association of for...
A Yogi’s Advice for Successful Mergers and...
19 October 2017
In a recent email newsletter (you can sign up at the bottom...
We Need to Talk About “Leadership Help”
15 March 2017
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views...
Senior Managers – Do You Call Your...
4 October 2016
If you are a senior manager and customer satisfaction is important to...
Leadership Specialists – What To Do When...
15 August 2016
CH Consulting Group does more than benchmark contact centers. One of our...
Building Solid Relationships
21 July 2016
It can be said that without strong relationships, it is impossible to...
Mentoring, Coaching, Sponsorship: Is There a Difference?
9 June 2016
Throughout my career, I’ve been fortunate to have several mentors and coaches...
Renewing Our Leadership Skills Training
26 May 2016
Vince Lombardi, the late football coach of the Green Bay Packers said:...