by Christa Heibel | Jul 17, 2019 | Employee Relations, Leadership
In one of my recent blogs, I talked about your agents being the future of your contact center and best practices to incorporate in agent training. In today’s blog, I’m going to be talking about 5 ways you can motivate your agents to achieve peak performance: Create an...
by Christa Heibel | Nov 28, 2018 | Leadership
Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator of my own call center, has taught me many valuable business and life lessons. Applying them consistently has led me to become one of the...
by Christa Heibel | Sep 12, 2018 | Leadership, Personal Development
Happy National Yoga Month! I know what you are probably thinking – what does yoga have to do with me? And what’s up all with the yoga that Christa talks about? People are fascinated and constantly asking me about what I’m doing in India and why I am...
by Christa Heibel | Apr 11, 2018 | Customer Experience, Leadership
“There is only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” — Sam Walton, Founder, Sam’s Club and Walmart As a contact center consultant and customer experience...
by Christa Heibel | Jan 3, 2018 | Leadership, Personal Development, Uncategorized
If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites us to reflect on what did and didn’t work in 2017, and year-end reviews help us to plan for the coming year. I’m a proponent of...
by Christa Heibel | Nov 30, 2017 | Customer Experience, Leadership, Trends, Uncategorized
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was recently named to the organization’s Board of Directors. As a contact center veteran and customer experience expert with more than 25 years of...
