Guest Blogger: Rockey Roger
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In one of my recent blogs, I talked about your agents being...
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Over twenty-five years in the contact center industry, including leading many call...
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Happy National Yoga Month! I know what you are probably thinking –...
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“There is only one boss – the customer. And he can fire...
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If you’re like me (and most entrepreneurs), you’d much rather plan for...
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I have been a strong supporter of the Professional Association of for...
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In a recent email newsletter (you can sign up at the bottom...
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By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views...
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If you are a senior manager and customer satisfaction is important to...
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CH Consulting Group does more than benchmark contact centers. One of our...
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It can be said that without strong relationships, it is impossible to...
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Throughout my career, I’ve been fortunate to have several mentors and coaches...
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Vince Lombardi, the late football coach of the Green Bay Packers said:...
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