The customer service provided by contact centers is a large contributor to...
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Businesses owned by women and minorities are an important part of the...
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The Importance of a Voice of the Customer Program PWC research shows...
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Quality assurance is a significant component of delivering effective customer service. Professional...
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Guest Blogger: Rockey Roger
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In one of my recent blogs, I talked about your agents being...
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Over twenty-five years in the contact center industry, including leading many call...
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Happy National Yoga Month! I know what you are probably thinking –...
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“There is only one boss – the customer. And he can fire...
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If you’re like me (and most entrepreneurs), you’d much rather plan for...
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I have been a strong supporter of the Professional Association of for...
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In a recent email newsletter (you can sign up at the bottom...
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By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views...
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If you are a senior manager and customer satisfaction is important to...
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