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SUCCESSFUL SCALABILITY DURING A GLOBAL PANDEMIC
13 July 2020
The recent COVID-19 pandemic has exposed many pitfalls and blind spots that...
7 Ways to Celebrate Customer Service Week
2 October 2019
In a Forbes article entitled “How Important Is Customer Service To Success...
How to Make Your Contact Center Millennial-Friendly
14 August 2019
The Millennial demographic, which consists of people who were born in the...
5 Ways You Can Motivate Your Agents
17 July 2019
In one of my recent blogs, I talked about your agents being...
The Future of the Contact Center: Your...
10 January 2019
Everyone talks about the latest and greatest technology as the “future” of...
10 Quotes That Will Inspire Your Customer...
1 October 2018
In honor of National Customer Service week, we did a round up...
Ancient Wisdom Meets Modern Living
19 September 2018
American culture places an extraordinary amount of emphasis on excellence and achievement....
Promote Agent Wellness Through Yoga
5 September 2018
It’s September, which means it is National Yoga Month! I’d like to...
Can a Contact Center be Fun and...
24 May 2018
It’s safe to say that contact centers, both nationally and globally, share...
5 Ways to Know if Your Culture...
27 April 2017
You get it. Customer experience is more than a “new thing.” It’s...
Improve Customer Experience by Improving Employee Engagement
20 April 2017
The connection between stellar customer experience and engaged employees may be intuitive...
We Need to Talk About “Leadership Help”
15 March 2017
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views...
Number of Remote Workers Continues to Rise
1 March 2017
Finding – and keeping – a talented workforce has been a priority...
The Gift of Consistent Employee Appreciation
27 December 2016
I just finished wrapping Christmas presents and as is typical for me,...