CH Consulting Group
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CH Consulting Group Welcomes Eric Rice, Contact Center Leader and Customer Experience Expert
September 25, 2017, International Falls, MN – In response to continued growth, CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more
Why You Can’t Ignore Social CRM
One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new technology partners, including CRM solutions.
Four Overlooked Elements of an RFP
Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you are creating a lot of
CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz
August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more than 20 years, continues to
5 Reasons Why RFP’s are Critical to Your Business
I used to take it for granted that company leaders understood not only the complexities of a well-crafted, thoughtful RFP, but more importantly, the business
Why Financial Institutions are Failing at Customer Experience
Raise your hand if you’re happy with the customer experience (CX) your bank provides. Yeah, not surprising; financial institutions have historically ranked low in customer
3 Click-to-Call Best Practices
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class customer experience in the contact
The Customer Experience Industry Wants You To Feel Stupid
I recently came across the term “customer engagement hub,” and was intrigued to learn more. According to Gartner, “The customer engagement hub (CEH) is an
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