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The Key to AI Success in Your...
27 May 2020
Artificial Intelligence now plays a major impact on industries. These include call...
Customer Readiness for Artificial Intelligence in Service...
5 May 2020
A Research Project
The Future of the Contact Center: A...
22 April 2020
It isn’t often that I get the opportunity to get on my...
Why Digital Marketing & Customer Service Go...
18 March 2020
Guest Blog Author: Brandie Joy You may think that your marketing department...
Five Techniques for Effective Customer Service Communication
4 March 2020
Great customer service is a core part of a successful company. It...
The Rise of Virtual Contact Centers
19 February 2020
According to an article by Noel Griffith, Ph. D., “25 Important Remote...
Tools to Improve Your E-Commerce Customer Service
29 January 2020
Guest Blog from Emma Smith, PR and Content Manager at Fonvirtual. E-commerce,...
Why You Need a Customer Experience and...
13 November 2019
The market is significantly different than it was say, 30 or 40...
Customer Service Horror Stories
30 October 2019
Providing great customer service is no easy feat. Mess up and your...
7 Ways to Celebrate Customer Service Week
2 October 2019
In a Forbes article entitled “How Important Is Customer Service To Success...
Customer Experience Success Stories: 3 Companies You...
11 September 2019
One thing that characterizes successful companies is the way they value customer...
What’s Your Customer Service Mantra?
4 September 2019
What exactly is a customer service mantra? It is more than your...
Sales versus Service Culture
28 August 2019
In a business environment, a service culture focuses on providing an exceptional...
Why Efficiency Isn’t Always the Holy Grail...
5 June 2019
A recent market study by the CCW, entitled ‘The Future of the...