Customer Service Horror Stories

Customer Service Horror Stories

Providing great customer service is no easy feat. Mess up and your company is in for a wide scale public criticism. Just take a look at the companies below. Here, we round up three customer service horror stories that are so bad it feels like a scene from your worst...
What’s Your Customer Service Mantra?

What’s Your Customer Service Mantra?

What exactly is a customer service mantra? It is more than your tagline, motto, or vision. In essence, I believe it a promise that you make to your customers. It is not a long-winded story or essay – it is short and sweet, and to the point. Think of it more as a few...