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Strategy

We bring you the pulse of the Industry
20 Dec

5 To-Do’s for Call Center Success in...

I recently read that most Americans aren’t setting New Year’s resolutions for...
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10 Nov

Why the Voice of the Customer is...

The Importance of a Voice of the Customer Program PWC research shows...
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13 Jan

Strategy & Roadmap to Success

Do you have an accurate understanding of where your business is at...
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9 Apr

What We Learned at ACX’19

The CH Consulting Group team had an amazing time at ACX’19! We...
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24 Oct

The Definition of Insanity

As most of us know, the definition of insanity is straightforward: doing...
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3 Oct

How to Plan for a Successful 2019

As a business owner, I am sensitive to the time of year...
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1 Oct

10 Quotes That Will Inspire Your Customer...

In honor of National Customer Service week, we did a round up...
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23 Aug

Breaking Up (with your BPO) is Hard...

Learn From Your Mistakes and Move on! A breakup with your BPO...
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21 Aug

Breaking Up (with your BPO) is Hard...

Keep Your Options Open  If you have broken up with your BPO...
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16 Aug

Breaking Up (with your BPO) is Hard...

It’s Not Me, It’s You   If you and your BPO (Business...
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26 Jul

The Omni-Channel Journey: What’s Your Destination?

Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas....
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10 Jul

Back to the Basics, Part Three: Training...

Contact Center managers must understand the importance of having effective and ongoing...
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5 Jul

Back to the Basics, Part Two: Workforce...

Workforce Management (WFM) is a set of integrated activities that work together...
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26 Jun

Customer Experience Isn’t Just for Retail

For many organizations out there, a customer experience strategy may not be...
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Are You Looking For Customer Experience Experts?

Look no further than CH Consulting Group

When it comes to customer experience, CH Consulting Group is here to help. We’re proud of the network of partners and clients that we have built over the years, and it has always been important to us to help our clients understand how improving the customer experience will help them grow their business while improving their performance.

At CH Consulting, we understand what your business needs, and deliver a timely and multifaceted return on your investment. It’s all about improving your business for the better, and we’re here to help.

Customer Journey Mapping

What is customer journey mapping? Well, it’s one of the important tools that your business could use to meet your customer expectations - no matter the size. Customer journeys may seem simple on the surface. Your company offers customers a product, and they buy it. The reality is that customer journeys are more complex than that.

With customer journey mapping and our specialized expertise, you will ensure that you understand the journey your customers take from start to finish. Your customers are ever-changing in their needs, demanding an omnichannel approach across the customer experience board - and we can help. With a visual representation of the customer journey, you can see your customer’s experiences with your brand across every important checkpoint.

Customer Experience

Customers expect a personal touch in their experience with your business. Did you know that 84% of consumers feel like being treated as a person and not a number is more important in their buying decisions? If you make your customer experience a personal one, you will find that your customers come back again and again. At CH Consulting, we can ensure that you optimize your customer’s entire experience from the onboarding process to becoming a brand advocate. And we will help you design a customer journey map that offers the best possible experience along the way.

Understanding Your Customers

When you understand your customers and their needs, you will be able to tailor the way that you work to ensure that they get everything they need to be confident in their decision to buy from your company.

At CH Consulting Group, we will assess your current customer journey and workflows to ensure that you have the best plan ahead. We want to make your processes simple so that you can deliver the best possible experience at all times. As a contact center consultant, CH Consulting works to ensure that your software and customer journey work for your business and your customers. You deserve the best possible customer experience and customer journey mapping training for your business, so that you can ensure your customers are happy.

Contact CH Consulting Today

Your contact center is a place for customers to call when they need support. For that to work, you need a better understanding of your customers based on data and proven approaches, not just intuition. Give us a call today, and let’s discuss how we can elevate your relationship with your customers today.