The CH Consulting Group team had an amazing time at ACX’19! We...
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As most of us know, the definition of insanity is very simple:...
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As a business owner, I am sensitive to the time of year...
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In honor of National Customer Service week, we did a round up...
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Learn From Your Mistakes and Move on! A breakup with your BPO...
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Keep Your Options Open If you have broken up with your BPO...
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It’s Not Me, It’s You If you and your BPO (Business...
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Recently I attended the IQPC’s Customer Contact Week (CCW) in Las Vegas....
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Contact Center managers must understand the importance of having effective and ongoing...
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Workforce Management (WFM) is a set of integrated activities that work together...
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For many organizations out there, a customer experience strategy may not be...
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It is crucial to have the right people on board when it...
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There’s no escaping the fact that social media is here to stay and...
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[et_pb_section bb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial”] Customer...
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