CH Consulting Group
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Is Your Marketing Authentic?
We talk a lot about customer experience at CH Consulting Group, from how to design CX strategy and measure CX improvements, to integrating CX into
5 Benefits of Interim Leadership
An organization that loses a top leader such as a CEO or other C-suite executive faces an anxiety-producing situation even under the best circumstances. Without
An Insider’s View: Part 3
By Fred Stacey, Contact Center Technology Consultant, AInCX.com The last piece in this 3-part series on technology in the contact center industry focuses on what
The CHCG Team’s 2018 Intentions
Whether working on-site with clients, completing optimization assessments, blogging, spearheading new business development, writing client reports, developing reports, assisting with RFP/vendor selections or performing a
What’s Your Intention?
If you’re like me (and most entrepreneurs), you’d much rather plan for the future than look to the past. Yet this time of year invites
2018: Customer Experience Do-Or-Die
It’s been estimated that a whopping $62 billion of business was lost last year due to poor customer service, which represents an increase of almost
An Insider’s View: Part 2
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate
An Insider’s View Part 1: The Current State of Contact Center Technology
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it would be helpful to provide
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