CH Consulting Group
White Papers
CH Consulting Group offers white papers that support your business growth. We update this page frequently, so check back often or join our email lists for resource updates.
CHCG White Paper
Healthcare Contact Center & AI Playbook
A strategic guide to building operational foundations and successfully integrating AI into healthcare contact centers to improve patient experience, efficiency, and long-term outcomes.
CHCG White Paper
Empowering Customer Experience with AI: A Roadmap to Successful Implementation and Innovation
A comprehensive guide for integrating Artificial Intelligence (AI) into customer experience (CX) and contact centers.
CHCG White Paper
360° View Assessment Guide
A guide on our 360 view assessment that considers the interplay between people, processes, and technology in your contact center.
CHCG White Paper
The Technology Gap
A white paper that explores the divide between what we hope new tech will do and the reality of making it work.
CHCG White Paper
Improving PX Through the Healthcare Contact Center
A guide covering the important factors healthcare leaders need to consider when working toward an improved patient experience.