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CH Consulting Group

White Papers

CH Consulting Group offers white papers that support your business growth. We update this page frequently, so check back often or join our email lists for resource updates.

CHCG White Paper

360° View Assessment Guide

A guide on our 360 view assessment that considers the interplay between people, processes, and technology in your contact center.

CHCG Tech White Paper Mockup

CHCG White Paper

The Technology Gap

A white paper that explores the divide between what we hope new tech will do and the reality of making it work.

Improving PX

CHCG White Paper

Improving PX Through the Healthcare Contact Center

A guide covering the important factors healthcare leaders need to consider when working toward an improved patient experience.