Culture
Sales versus Service Culture
In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on
August 28, 2019
In a business environment, a service culture focuses on providing an exceptional customer experience, while a sales culture concentrates on
From the outside looking in, the customer service and marketing verticals of a contact center operation couldn’t appear more different.
We talk a lot about customer experience at CH Consulting Group, from how to design CX strategy and measure CX
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class