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We bring you the pulse of the Industry
Sales versus Service Culture
28 August 2019
In a business environment, a service culture focuses on providing an exceptional...
Customer Service + Sales & Marketing =...
31 July 2019
From the outside looking in, the customer service and marketing verticals of...
Is Your Marketing Authentic?
20 March 2018
We talk a lot about customer experience at CH Consulting Group, from...
4 Benefits of Content Marketing
1 November 2017
You already know that, rather than “pitching” products or services, content marketing...
3 Click-to-Call Best Practices
18 July 2017
Several weeks ago, I wrote about how the phone is as important...
How Well Do You Know Your Target...
14 June 2017
I’ve been beating the marketing drum pretty hard lately because I see...
Are you Spending Enough on Marketing?
13 June 2017
As I mentioned in my last blog, I have the honor of...
Are you Overlooking the Importance of Marketing...
7 June 2017
I’m always humbled when a client holds back the tent flaps and...
Content Marketing is Not Your Father’s Marketing
30 May 2017
You don’t have to have years of marketing experience to know that...
3 Reasons Why You Should Be Sending...
15 May 2017
One of my daily struggles is keeping up with email. Is it...
Take Control of Your Social Media
31 March 2017
If you’ve been dragging your feet on getting your business on Facebook,...
How Case Studies Connect
20 February 2017
Customers don’t make purchases – whether shoes or IT platforms – without...
Fishing For Social Media Sales
7 June 2016
It’s really difficult for many people to change mindsets from a traditional...
How to Share your Expertise in Creative...
27 April 2016
Christa and I get very excited when we are asked to share...