In a business environment, a service culture focuses on providing an exceptional...
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From the outside looking in, the customer service and marketing verticals of...
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We talk a lot about customer experience at CH Consulting Group, from...
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You already know that, rather than “pitching” products or services, content marketing...
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Several weeks ago, I wrote about how the phone is as important...
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I’ve been beating the marketing drum pretty hard lately because I see...
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As I mentioned in my last blog, I have the honor of...
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I’m always humbled when a client holds back the tent flaps and...
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You don’t have to have years of marketing experience to know that...
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One of my daily struggles is keeping up with email. Is it...
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If you’ve been dragging your feet on getting your business on Facebook,...
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Customers don’t make purchases – whether shoes or IT platforms – without...
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It’s really difficult for many people to change mindsets from a traditional...
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Christa and I get very excited when we are asked to share...
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