CH Consulting Group
Blog Content
Premise vs. Cloud: Benefits Outweigh Risk
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while serving customers in 27 states.
Insourcing vs. Outsourcing
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether adopting new tech or launching
4 Benefits of Content Marketing
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for a refresher, see It’s Not
Omni-Channel: Your Presence is Required
If Customer Experience is the new battlefield, where the fight for profitability, growth and customer loyalty is won or lost, then a strong omni-channel strategy
A Yogi’s Advice for Successful Mergers and Acquisitions
In a recent email newsletter (you can sign up at the bottom of this page), we highlighted a service we do a lot but, frankly
Not Every “Expert” is An Expert: How to Choose a Consultant You Can Trust
Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and the interaction between buyer and
Three Things to Do Before Putting your Contact Center on the Market
You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided to sell, doesn’t mean your
Three Things Financial Institutions Can Do Right Now to Improve Customer Experience
With countless financial institutions vying for consumers through a wide array of products, the best way for FI’s to differentiate themselves is through customer experience.
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