CH Consulting Group
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A Yogi’s Advice for Successful Mergers and Acquisitions
In a recent email newsletter (you can sign up at the bottom of this page), we highlighted a service we do a lot but, frankly
Not Every “Expert” is An Expert: How to Choose a Consultant You Can Trust
Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and the interaction between buyer and
Three Things to Do Before Putting your Contact Center on the Market
You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided to sell, doesn’t mean your
Three Things Financial Institutions Can Do Right Now to Improve Customer Experience
With countless financial institutions vying for consumers through a wide array of products, the best way for FI’s to differentiate themselves is through customer experience.
CH Consulting Group Welcomes Eric Rice, Contact Center Leader and Customer Experience Expert
September 25, 2017, International Falls, MN – In response to continued growth, CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more
Why You Can’t Ignore Social CRM
One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new technology partners, including CRM solutions.
Four Overlooked Elements of an RFP
Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you are creating a lot of
CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz
August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more than 20 years, continues to
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