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The Future of the Contact Center: A...
22 April 2020
It isn’t often that I get the opportunity to get on my...
My Time in Colombia: Beautiful Country, Rich...
3 December 2019
You may or may not have seen that I was recently in...
Five Scary Mistakes Your BPO is Making
31 October 2018
It’s Halloween season and I don’t know about you, but I like...
Top Ten Call Center Outsourcing Mistakes
26 September 2018
As a contact center industry veteran for the past 25+ years, I...
Verbal Transactions’ Contact Center Expert Show featuring...
10 September 2018
Contact Center Outsourcing Insights for Today’s Contact Center Listen as Christa Heibel...