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Expert Guidance | Proven Results

Where Experience Meets Innovation

We are a nationwide team of veteran Customer Experience Consultants who specialize in contact center optimization and transformation solutions.

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11+ Years

12 Countries

156+ Partners

$900M+ Customer Savings

CH Consulting Group

We're Here to Help

With experience as contact center owner/operators, internal contact center executives, and BPO Contact Center solution providers, we understand all angles of the industry and leverage this knowledge to work for your business and its unique needs.

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Results Driven

Unified Consulting Services

Our holistic approach is based on decades of proven experience. 

Services

Contact Center Technology

We provide a comprehensive suite of technology services designed to propel your organization to the forefront of customer service excellence, streamline operations, and boost customer satisfaction.

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Services

Contact Center Operations

Our comprehensive contact center operations solutions are tailored to meet your specific needs, helping your team perform at peak levels while delivering exceptional customer experience.  

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Services

Customer Experience

Our Customer Experience Strategy includes evaluating and improving processes, employee training, technology integration, and organizational culture to promote a customer-centric mindset across your organization.

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Including

Services

Contact Center Assessments

Contact Center Assessments are an essential component to long-term success. We’ve designed all our assessments to provide a focused evaluation of your contact center’s customer experience.

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Including

OUR UNIQUE APPROACH

We're Not Like the Others

We know exactly how hard you work to overcome everyday challenges. That’s why we provide exceptional expertise, establish clear expectations, maintain open communication, and ensure ongoing collaboration throughout the partnership.

Proven Industry Expertise

Our team’s extensive experience and deep knowledge in contact center consulting enables us to understand and effectively address the unique challenges your business faces within the contact center industry.

Customized Approach

Instead of relying on cookie-cutter strategies, we deliver tailored solutions specifically designed to meet your unique business goals.

CH Consulting Group

Case Studies

Explore how we leverage decades of experience and industry best practices to drive real results in each of our case studies.
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CH Consulting Group

Contact Center Guides

CHCG offers contact center guides that support your business growth. We update this page frequently, so check back often or join our email lists for resource updates.
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Cutting-edge Solutions

Stay ahead of the competition with the latest industry trends, technologies, and best practices. Our innovative solutions and strategies can help revolutionize your contact center operations.

Results-oriented Approach

We concentrate on delivering measurable outcomes and improvements in key performance indicators, such as customer satisfaction scores, first contact resolution rates, and agent productivity, to ensure a strong ROI.

Collaboration & Support

We work closely with you to fully understand your objectives, challenges, and organizational culture, fostering a collaborative approach to problem-solving and solution implementation.

CH Consulting Group

Our Client & Partner List

It’s all about relationships at CH Consulting Group. We are extremely proud of the network of clients, partners and associations we’ve made over the past 11 years.
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Exceptional Service

By prioritizing client satisfaction and responsiveness, we go above and beyond to ensure you know you’re valued and supported throughout the consulting process.

Why Work with Us

A Decade of Proven Results

We work with business and contact center leaders who understand the transformative power of elevated customer experience combined with optimized processes and a focus on employee engagement.

Our clients thrive in a variety of verticals including finance, healthcare, retail, automotive and more.

Past Client Outcomes

3,900

Annual Hours Saved

14% Reduction

In Abandoned Calls

30% Increase

In Agent Productivity

30% Reduction

In Average Handle Time

$15.5M Reduction

WFM Savings Over 3 Years

$3.5M Increase

In Annual Revenue

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Interested in learning more about our services?

We leverage our specialized knowledge in industry best practices to help you overcome operational challenges, optimize performance, implement new technologies, enhance customer experience, and realize cost savings.

Ultimately, our goal is your goal: driving overall efficiency and success throughout your business. Contact us today to learn more about how we can partner.

Contact Center Service List

Contact Center Technology
Contact Center Operations
Customer Experience
Contact Center Assessments

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