How Will CCPA Affect Contact Centers?

How Will CCPA Affect Contact Centers?

I’m sure by now you have heard of CCPA, or the California Consumer Privacy Act. It goes into effect January 1, 2020, and by now you may have already determined if your business will be affected or not. But what exactly do you need to do to become compliant and...
How Will SHAKEN/STIR Affect Contact Centers?

How Will SHAKEN/STIR Affect Contact Centers?

Last November 2018, Chairman Ajit Pai of FCC (Federal Communications Commission) demanded that phone companies must adopt a robust call authentication system for all carriers. The statement meant to target the increasing problem of fraud associated with spoofed...
Here is What Companies Need to Know About CCPA

Here is What Companies Need to Know About CCPA

Guest Blog by KJ Dearie from Termly Shortly after the General Data Protection Regulation (GDPR) came into effect, California made its own leap forward in data privacy law by passing the California Consumer Privacy Act (CCPA). In effect on January 1, 2020, the CCPA...