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What Established Business Relationships Mean for Your...
29 November 2019
With so much focus on the CCPA and SHAKEN/STIR laws that are...
How Will CCPA Affect Contact Centers?
30 October 2019
I’m sure by now you have heard of CCPA, or the California...
How Will SHAKEN/STIR Affect Contact Centers?
25 October 2019
Last November 2018, Chairman Ajit Pai of FCC (Federal Communications Commission) demanded...
Here is What Companies Need to Know...
21 October 2019
Guest Blog by KJ Dearie from Termly Shortly after the General Data...
What Does STIR/SHAKEN Mean for You?
16 October 2019
For those of us old enough to remember, it is reminiscent of...
My Whirlwind PACE Experience
5 October 2019
The month of September has been a wild, crazy, fascinating, and exhilarating...
Why PACE is Important
7 May 2019
A Letter from PACE Vice Chair and Marketing Chair, Christa Heibel, as...
Is Your Contact Center Prepared for the...
20 February 2019
You may have seen the past few articles in my Compliance series...
General Data Protection vs. California Consumer Privacy...
18 February 2019
What’s the same? What’s different? Check out our infographic below!
How Will the California Consumer Privacy Act...
13 February 2019
We’ve all been hearing about the California Consumer Privacy Act of 2018...
What is the California Consumer Privacy Act?
5 February 2019
To kick things off for the blog in a brand new and...