CHCG Audits
Making Sure Your Medical Call Center is Audit Ready
With an increase in volume for medical call centers, there’s never been more information coming in and out of these
April 21, 2021
With an increase in volume for medical call centers, there’s never been more information coming in and out of these
As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy
I’m sure by now you have heard of CCPA, or the California Consumer Privacy Act. It goes into effect January