Compliance
Why Contact Center Compliance Matters More Than Ever
We’re almost through 2024, and a lot is shifting in the customer experience space. Privacy rules are getting stricter. New
November 4, 2024
We’re almost through 2024, and a lot is shifting in the customer experience space. Privacy rules are getting stricter. New
With an increase in volume for medical call centers, there’s never been more information coming in and out of these
As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as
With so much focus on the CCPA and SHAKEN/STIR laws that are going into effect this year, it is easy