by CH Consulting | Aug 21, 2019 | Guest Blog
Guest Blog by Stuart Discount, CEO/Founder of Professional Association for Customer Engagement (PACE) To celebrate the launch of our first-ever EBook: The Customer Experience Guide for Today’s Contact Center, we are excited to present with you a guest blog from...
by CH Consulting | Jul 10, 2019 | Guest Blog
All of us regularly survey our employees for job satisfaction, “no doubt” consistently receive the same types of suggestions (i.e. more money, better training, better communication, etc.) and then often follow up in standard ways to drive employee satisfaction (e.g....
by CH Consulting | Jul 3, 2019 | Guest Blog
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended a very interesting session lead by Jeff Toister (ICMI Consultant) who essentially presented three key tips to creating a...
by CH Consulting | Jun 26, 2019 | Guest Blog
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS You may have read my past guest blogs for CH Consulting Group regarding the most recent ICMI Contact Center Expo in Fort Lauderdale, specifically for the keynote speaker sessions. I would like to...
by CH Consulting | Jun 19, 2019 | Guest Blog
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS Ben Nemtin (best-selling author of What Do You Want To Do Before You Die?) was one of the keynote speakers at the ICMI Contact Center Expo and Conference in Fort Lauderdale, and boy did he close the...
by CH Consulting | Jun 12, 2019 | Guest Blog
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS I don’t know if it was specifically planned this way or not, but if I had to come up with a personal theme for the various keynote sessions at the most recent ICMI conference in Fort Lauderdale, I...
