Our Services
Find the Perfect-Fit Executives with Experienced Contact Center Recruitment
Contact Center Recruitment Fueled by Deep Industry Connections
Experience
We have more than 250 years of combined experience in the contact center industry and a proven track record of success in executive recruitment.
Proven Process
Tailored to Your Needs
Why It Matters
Contact Center Recruitment Doesn’t Have to be Yet Another Challenge
Our Expertise
Needs Assessment & Job Description Development
- Conduct a comprehensive analysis of the organization's executive staffing needs, including current and future roles, responsibilities, and desired outcomes.
- Develop a detailed job description that outlines the required skills, qualifications, and experience for the executive role.
- Align the job description with the organization's culture, values, and strategic objectives.
Our Expertise
Targeted Candidate Sourcing & Identification
Finding the best candidates for your business’ specific needs results in a more effective hiring process and better outcomes.
- Use our extensive network and industry knowledge to identify and attract top-tier executive talent.
- Conduct targeted searches using a variety of recruitment channels, including online job boards, professional networks, and industry associations.
- Develop a comprehensive list of potential candidates that meet the organization's needs and requirements.
Our Expertise
Candidate Assessment & Screening
- Conduct thorough candidate assessments to ensure that each candidate has the required skills, experience, and qualifications for the executive role.
- Conduct in-depth interviews to assess the candidate's fit with the organization's culture, values, and strategic objectives.
- Use a range of assessment tools, including reference checks, and background checks, to assess the candidate's suitability for the role.
Our Expertise
Interview Coordination & Support
- Coordinate all aspects of the interview process, including scheduling, logistics, and communication with candidates and internal stakeholders.
- Provide support and guidance to both candidates and internal stakeholders throughout the interview process.
- Develop interview questions that are tailored to the executive role and align with the organization's culture, values, and strategic objectives.
Our Expertise
Offer Negotiation & Acceptance Facilitation
It’s important to balance the needs of the organization with those of the candidate, such as salary expectations, job responsibilities, and benefits.
- Assist in the negotiation of compensation and benefits packages to ensure that they are competitive and attractive to top-tier candidates.
- Provide support and guidance to both candidates and internal stakeholders throughout the offer negotiation process.
- Facilitate the acceptance of the offer, ensuring that all parties are satisfied with the terms and conditions.
Additional reading
Benefits of Interim Leadership
An organization that loses a top leader such as a CEO or other C-suite executive faces an anxiety-producing situation even under the best circumstances. Without a succession plan in place, the situation can be particularly agonizing.
But before you begin an immediate search for a new executive, you may want to consider a short-term solution that will give your hiring committee time to consider the organization’s longer-term goals.
Contact Our Team
Interested in learning more about our recruiting services?
We understand that finding the right executive talent for a contact center can be a complex and challenging process.
Our executive contact center recruitment services are designed to be comprehensive and flexible, tailored to meet the unique needs of each client. Contact us today to learn more.