by Christa Heibel | Aug 3, 2019 | Uncategorized
CH Consulting Group has partnered with national Pharmacy Benefit Manager (PBM) seeking an experienced Director of Contact Center Operations. See below for a detailed role description: ROLE AND RESPONSIBILITIES The Director of Contact Center Operations is responsible...
by Christa Heibel | May 26, 2019 | Uncategorized
CH Consulting Group has partnered with an international FDA compliance firm whom is seeking a skilled, experienced, senior-level sale veteran for their Director of Sales & Customer Service position. Since opening up their headquarters in Hampton, Virginia, our...
by CH Consulting | Mar 20, 2019 | Uncategorized
Guest Blog from Stacey Pierce Data breaches are a common occurrence in this day and age, and vulnerability can cost you far more than physical theft – it can cost you your customers. This is why it is important that your business has a...
by CH Consulting | Mar 13, 2019 | Uncategorized
Guest blog from Omer Molad, Co-Founder and CEO of Vervoe When you are looking for candidates that have the experience you desire and are aligned with your company culture, it’s important to ensure you have best practices...
by Christa Heibel | Jan 2, 2019 | Uncategorized
The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone calls. An article published by Forbes entitled “Not Dealing with Failure Demand is Hurting Your Customer Experience”, brings...
by Christa Heibel | Dec 26, 2018 | Uncategorized
To complete our Blog Rewind series, we thought it would be helpful to showcase our favorite blog that was featured by another leading contact center industry expert. However, we could not decide on just one so we thought we would just feature them all! We have been...
