by Christa Heibel | Jan 2, 2019 | Uncategorized
The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone calls. An article published by Forbes entitled “Not Dealing with Failure Demand is Hurting Your Customer Experience”, brings...
by Christa Heibel | Dec 26, 2018 | Uncategorized
To complete our Blog Rewind series, we thought it would be helpful to showcase our favorite blog that was featured by another leading contact center industry expert. However, we could not decide on just one so we thought we would just feature them all! We have been...
by Christa Heibel | Dec 19, 2018 | Uncategorized
To continue our Blog Rewind series, we invite you to revisit one of our favorites that was released earlier in 2018: The CEO/Customer Experience Link. In this popular blog, we talk about the importance of getting your CEO on board with Customer Experience and the...
by Christa Heibel | Dec 12, 2018 | Uncategorized
The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes. In this blog we talk through 10 common mistakes we see our clients make. Take a look and see if you are guilty of any of these...
by Christa Heibel | Dec 5, 2018 | Uncategorized
For the month of December, we want to reflect on some of our favorite and most popular blogs from 2018. To kick off our Blog Rewind series, we want to feature our favorite multi-part blog: Back to the Basics Series In this series, we tackle some of the biggest areas...
by Christa Heibel | Nov 14, 2018 | Uncategorized
Thanksgiving is just around the corner, so the CH Consulting Group team wanted to take the time to reflect on what this day means to us. Whether you are a friend, partner colleague, or simply a passerby, we hope that we can share our attitude of gratitude in this...
