Culture
How to Build a Culture of Continuous Feedback
In the dynamic landscape of contact centers, fostering a culture of continuous feedback is the foundation of effective performance management,
November 28, 2023
In the dynamic landscape of contact centers, fostering a culture of continuous feedback is the foundation of effective performance management,
Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette
You may have heard of the benefits of cloud-based contact centers, such as Contact Center as a Solution (CCaaS), for
CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.