CHCG Audits
Benefits of Third-Party Contact Center Audits
By regularly performing contact center audits, leaders can assess and understand the various areas of contact center operations and pinpoint
July 21, 2022
By regularly performing contact center audits, leaders can assess and understand the various areas of contact center operations and pinpoint
The purpose of a contact center audit is to gather information on the operations of a call center to understand
I recently read that most Americans aren’t setting New Year’s resolutions for 2022, which is understandable considering the PTSD we’re
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to
With an increase in volume for medical call centers, there’s never been more information coming in and out of these