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An Insider’s View: Part 2
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Today, artificial intelligence is no longer at the bleeding edge like many believe. Because of the rate
An Insider’s View Part 1: The Current State of Contact Center Technology
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it would be helpful to provide
Christa Heibel Named to PACE National Board
Press Release Christa Heibel Joins Other Contact Center Professionals to Help Support the Organization’s Mission and Members December 12, 2017 (International Falls, MN) – CH
Replenish Yoga and Wellness Offers Spiritual and Cultural Retreat to India
Replenish Yoga and Wellness, a yoga studio located in the historic Backus building in International Falls, MN, is offering a Spiritual and Cultural Retreat to
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was recently named to the organization’s
Improving Customer Experience in Healthcare
Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,” but that is only one
Premise vs. Cloud: Benefits Outweigh Risk
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while serving customers in 27 states.
Insourcing vs. Outsourcing
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether adopting new tech or launching
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