CH Consulting Group
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10 Quotes That Will Inspire Your Customer Service Team
In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer service team! Please share these
Top Ten Call Center Outsourcing Mistakes
As a contact center industry veteran for the past 25+ years, I understand the need to reduce costs and maximize profits. In my industry, it
Ancient Wisdom Meets Modern Living
American culture places an extraordinary amount of emphasis on excellence and achievement. As a result, many of us are stressed, burned-out, tired, depressed, and disillusioned.
What’s up with all the Yoga?
Happy National Yoga Month! I know what you are probably thinking – what does yoga have to do with me? And what’s up all with
Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG
Contact Center Outsourcing Insights for Today’s Contact Center Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center
Customer Experience in the Government Sector
As marketplace competition heightens across the globe, providing the highest quality of customer experience becomes an utmost priority not only in the private sector but
What Grade Would Your Customer Experience Get?
Companies work hand-in-hand with contact centers to provide their clients exceptional customer service. They work hard to ensure that their clients are satisfied with what
Breaking Up (with your BPO) is Hard to Do: Part Three
Learn From Your Mistakes and Move on! A breakup with your BPO (Business Process Outsourcing) vendor can be a painful experience especially if you’ve shared
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