CH Consulting Group
Blog Content
Four Overlooked Elements of an RFP
Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you are creating a lot of
CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz
August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more than 20 years, continues to
5 Reasons Why RFP’s are Critical to Your Business
I used to take it for granted that company leaders understood not only the complexities of a well-crafted, thoughtful RFP, but more importantly, the business
Why Financial Institutions are Failing at Customer Experience
Raise your hand if you’re happy with the customer experience (CX) your bank provides. Yeah, not surprising; financial institutions have historically ranked low in customer
3 Click-to-Call Best Practices
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class customer experience in the contact
The Customer Experience Industry Wants You To Feel Stupid
I recently came across the term “customer engagement hub,” and was intrigued to learn more. According to Gartner, “The customer engagement hub (CEH) is an
Why the Phone Matters More than Ever
A robust omni-channel strategy is essential for providing seamless, quality customer experience. Chat is important; a recent Forrester Research study found that 65 percent of American
Can’t-Miss Events at CCW This Week
This week’s Contact Center Week conference in Las Vegas is being billed as inspirational, educational, community-orientated and unforgettable. With more than 2,000 attendees expected, 155
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