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Why AI is Not Enough
For millions of people around the world, myself included, Artificial Intelligence (AI) is deeply embedded into our daily lives. In some form or another we
How to Hire “Right Fit” Customer Service Agents
It is crucial to have the right people on board when it comes to customer support for your contact center. The way your agents relate
Is Live Chat Right for You?
Live Chat is increasingly being used by many companies, as an additional means of connecting with customers, yielding impressive results. If you’ve been wondering whether
The Impact of Social Media on the Customer Experience
There’s no escaping the fact that social media is here to stay and that is has forever changed the customer landscape. While it was initially used
Customer Service vs. Customer Experience: What’s the Difference?
Customer service has historically been the #1 priority for companies globally, and rightfully so! However, I am incredibly excited to see that the customer
Three Companies That Went the Extra Mile for Their Customers
You are probably familiar with the saying “people won’t remember what you say, but they will always remember how you made them feel.” As more
The Contact Center Automation Trifecta
The customer experience is rapidly changing and evolving in virtually every industry. To keep up with the demand for customer service that allows customers to
Can a Contact Center be Fun and Effective?
It’s safe to say that contact centers, both nationally and globally, share common goals. These include improving productivity, educing operating expenses, generating incremental revenue, and
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