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Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG

Contact Center Outsourcing Insights for Today’s Contact Center

Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center Expert show! She discusses important topics such as:

  • How to select the right partner
  • Importance of defining requirements and responsibilities
  • How to define a win-win relationship
  • Implementation best practices
  • Importance of remaining involved with your Outsourcing partner

more insights

Outsourcing Contact Center
Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

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