Verbal Transactions' Contact Center Expert Show featuring Christa Heibel, CHCG

Call Center Operations

The Benefits of Outsourcing Your Healthcare Contact Center

Outsourcing healthcare contact center services has become increasingly important. Patients want medical care that is effective and quickly responds to their needs. Without dedicated and efficient call center support, healthcare organizations can experience more issues such as dissatisfied patients and increased in-house staff turnover.

December 21, 2022

Outsourcing

The Increasing Demand for Nearshore and Onshore Contact Center Support

As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from its competitors. Companies in the

July 1, 2020

Call Center Operations

My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market

You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and brand ambassador that provides end-to-end

December 3, 2019

Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG

Contact Center Outsourcing Insights for Today’s Contact Center

more insights

The Benefits of Outsourcing Your Healthcare Contact Center

The Increasing Demand for Nearshore and Onshore Contact Center Support

My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market

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