Our team of industry experts discuss how to build a mature and stable contact center…
- Outsourcing
- Podcast
10 Sep
Verbal Transactions’ Contact Center Expert Show featuring Christa Heibel, CHCG
Contact Center Outsourcing Insights for Today’s Contact Center
Listen as Christa Heibel talks about best practices for contact center outsourcing on Verbal Transactions’ Contact Center Expert show! She discusses important topics such as:
- How to select the right partner
- Importance of defining requirements and responsibilities
- How to define a win-win relationship
- Implementation best practices
- Importance of remaining involved with your Outsourcing partner