CH Consulting Group
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Strategic Partnerships: A Two-Way Street
CH Consulting Group works within all industry verticals and all types of businesses including; business outsourcers, technology companies, consulting firms, and contact/call centers. Even if
Bigger Isn’t Always Better
I’ve had a long career in the contact center space. Despite the tremendous changes in technology, many “gospel truths” remain unchanged. As a young person,
How Human Skill and Automation Can Coexist
As AI becomes increasingly intelligent and efficient, we will see a rise in its usage in the workforce. This means that certain tasks that
Consultant Spotlight: John Welsh
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How Coaching Can Directly Impact Quality Assurance
Quality assurance is a significant component of delivering effective customer service. Professional coaching plays a key role in helping to ensure that best practices are
Five IT Strategies to Rebound and Finish 2020 on Top!
The Coronavirus has led to changes in the ways in which companies are doing business, and has also impacted customer behavior. Many of the changes
Consultant Spotlight: Danica Abcede
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
The Increasing Demand for Nearshore and Onshore Contact Center Support
As the competition in marketplaces rises, having great customer service can be the factor that sets a business apart from its competitors. Companies in the
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