CH Consulting Group
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The Future of Remote Work in Call Centers
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down, and the increasing shift towards remote work; it wouldn’t be wrong to say
New Buying Patterns and the Customer Experience
The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers, and more online shopping and
RFP Best Practices: Match Made in Heaven
What is an RFP? Putting together a comprehensive RFP process is essential for making good choices about selecting the right partners and vendors for your
Compliance: What’s New and What’s to Come
As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can quickly become convoluted and difficult
Work from Home 101 & Optimization Best Practices
CH Consulting Group consultant and contact center expert, Wayne Barnes, discusses Work from Home (WFH) progress in the pandemic era: panic, normalization and optimization. When
Technology Trends in 2021
Have you re-evaluated your technology strategy to adapt to the new business world that has emerged post COVID-19? How does speech analytics, virtual agents, bots,
Strategy & Roadmap to Success
Do you have an accurate understanding of where your business is at today? Are you due for an assessment of your operations and technology? Do
Four Steps to Stay Competitive in the Post-Pandemic Market
Guest Blog by Brandy Joy Surviving COVID-19 is one thing, but ensuring that your business thrives after the pandemic is another problem entirely. A report by
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