CH Consulting Group
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Breaking Down the Increased Volume in Telehealth
Since the beginning of the pandemic, healthcare has been continuously changing to adapt to our new world. With more and more patients worried to leave
National Pets Day 2021
The pets of CHCG on parade! We love our furry and feather-y babies, and we are proud to introduce some of them to you! Please
March Event Recaps
March was a busy month for CHCG – we sponsored two live online events – Diversity, Equity, and Inclusion in the Contact Center On March
Customer Journey Mapping in 2021
What is Customer Journey Mapping? Mapping a customer journey involves documenting the steps that a customer takes to arrive at a result that they want.
The Future of Remote Work in Call Centers
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down, and the increasing shift towards remote work; it wouldn’t be wrong to say
New Buying Patterns and the Customer Experience
The COVID-19 pandemic has transformed the landscape of our lives. These changes include less travel, an increase in remote workers, and more online shopping and
RFP Best Practices: Match Made in Heaven
What is an RFP? Putting together a comprehensive RFP process is essential for making good choices about selecting the right partners and vendors for your
Compliance: What’s New and What’s to Come
As we all know, the compliance landscape is ever-changing as new policies and regulations come out every year. Compliance can quickly become convoluted and difficult
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