CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
In 2025, customer expectations are at an all-time high, therefore making Voice of the Customer (VoC) programs a business imperative for contact centers. VoC encompasses
In this thought-provoking CEO Roundtable, Christa Heibel, CEO of CH Consulting Group, is joined by Michael Lamm of Corporate Advisory Solutions and Nick Mulholland of
In the fast-paced and competitive world of customer service, businesses are constantly trying to set themselves apart by seeking innovative solutions to enhance efficiency and
