Voice of the Customer with Christa Heibel

Why Voice of the Customer Matters

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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