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We Need to Talk About “Leadership Help”
By now, everyone – and I do mean EVERYONE (3,982,110 YouTube views and counting) – has seen the video of Uber Founder and CEO Travis
The Rise of Self-Service in Customer Experience
When considering your customer experience strategy, don’t assume human interaction is the most important aspect. From checking in for flights to comparing insurance prices, consumers
Number of Remote Workers Continues to Rise
Finding – and keeping – a talented workforce has been a priority for businesses across industries for decades, but today the task poses more of
How Case Studies Connect
Customers don’t make purchases – whether shoes or IT platforms – without doing research based on marketing collateral like web pages, brochures, blog posts, white
How to Get on the Omni-Channel Bus Already
Today’s customers expect to do business with you the way they want to do business with you. That means you have to be prepared to
3 Steps to Understanding your Customer’s Experience
You already understand the importance of the customer experience (CX): from its growing recognition at the executive level, to its role in strategic planning. According
How to Avoid Change Management Failure
“I’m fine with change, as long as it isn’t right now.” Comical as this adage may be, the realities of navigating through the complexities of
The Four Thought Processes that Set Entrepreneurs Apart
Successful entrepreneurs have many common characteristics: they are determined, confident risk-takers and networkers with an insatiable desire to learn. But perhaps the most important trait
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