CH Consulting Group

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Traditional Annual Planning is Dead: Do This Instead

This time of year, people get jumpy about annual business plans. Blogs admonishing you to look forward, consider your strengths and weaknesses and set stretch

December 8, 2016

Business Practices

How to Cut Costs without Cutting Staff

The most frequent reason companies hire consultants is to help reduce costs. Recently, I was tasked with reducing department costs and increasing employee engagement. This

December 8, 2016

Strategy

How Does the Millennial Generation Want to Communicate With Our Business?

What should a contact center consider when selecting a voice system? Millennials see communication as much more than hearing a voice on the other end

December 6, 2016

Customer Experience

Good Customer Service IS the Differentiating Factor!

Black Friday: long lines, thousands of people, sales, pushing, impatience – you either love it or hate it. We fall into two groups – those

November 30, 2016

Customer Experience

Five Tips to Leverage Black Friday Like a Boss

Black Friday is approaching faster than a turkey coma, and there’s no shortage of advice for retailers on how to up their customer service games.

November 23, 2016

Customer Experience

Want to 10X your business? Something you may be missing…

You may have heard the trendy term of “10X your business”, which was really made popular by the indomitable Grant Cardone. If you have done

November 21, 2016

Employee Relations

Gamification: What Motivates Users?

In my last blog I talked about what gamification is and how it may benefit your organization. Now I want to discuss how you can

October 6, 2016

Leadership

Senior Managers – Do You Call Your Call Center?

If you are a senior manager and customer satisfaction is important to your organization’s success, when was the last time you actually called your call

October 4, 2016

CH Consulting Group

Blog Content

Traditional Annual Planning is Dead: Do This Instead

How to Cut Costs without Cutting Staff

How Does the Millennial Generation Want to Communicate With Our Business?

Good Customer Service IS the Differentiating Factor!

Five Tips to Leverage Black Friday Like a Boss

Want to 10X your business? Something you may be missing…

Gamification: What Motivates Users?

Senior Managers – Do You Call Your Call Center?

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