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3 Steps to Understanding your Customer’s Experience
You already understand the importance of the customer experience (CX): from its growing recognition at the executive level, to its role in strategic planning. According
How to Avoid Change Management Failure
“I’m fine with change, as long as it isn’t right now.” Comical as this adage may be, the realities of navigating through the complexities of
The Four Thought Processes that Set Entrepreneurs Apart
Successful entrepreneurs have many common characteristics: they are determined, confident risk-takers and networkers with an insatiable desire to learn. But perhaps the most important trait
Why Customer Experience Needs a Seat at the Executive Table
The results are in, and it’s obvious: customer experience is The. Biggest. Thing. Ever. Today’s retailers are finding that success in the marketplace has less
The Gift of Consistent Employee Appreciation
I just finished wrapping Christmas presents and as is typical for me, I left it to the day before the holiday. I always think I
Not So Fast: When to Ignore the Trends
In a recent blog post, several CH Consulting Group consultants outlined their predictions for business and customer experience trends in the New Year. In this
New Year Predictions: A Trends Round-Up
Several CH Consulting Group partners gamely consulted their crystal balls in an effort to bring you a round-up of New Year predictions. Here are their
Traditional Annual Planning is Dead: Do This Instead
This time of year, people get jumpy about annual business plans. Blogs admonishing you to look forward, consider your strengths and weaknesses and set stretch
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