CH Consulting Group
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Replenish Yoga and Wellness Offers Spiritual and Cultural Retreat to India
Replenish Yoga and Wellness, a yoga studio located in the historic Backus building in International Falls, MN, is offering a Spiritual and Cultural Retreat to
In Support of PACE
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was recently named to the organization’s
Improving Customer Experience in Healthcare
Is the patient experience really any different than the customer experience? Healthcare organizations have traditionally viewed patients as “care receivers,” but that is only one
Premise vs. Cloud: Benefits Outweigh Risk
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while serving customers in 27 states.
Insourcing vs. Outsourcing
It’s been my experience that, as a group, contact center leaders are hyper-focused on the growth of their businesses, whether adopting new tech or launching
4 Benefits of Content Marketing
You already know that, rather than “pitching” products or services, content marketing provides valuable information to prospects and customers (for a refresher, see It’s Not
Omni-Channel: Your Presence is Required
If Customer Experience is the new battlefield, where the fight for profitability, growth and customer loyalty is won or lost, then a strong omni-channel strategy
A Yogi’s Advice for Successful Mergers and Acquisitions
In a recent email newsletter (you can sign up at the bottom of this page), we highlighted a service we do a lot but, frankly
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