CH Consulting Group

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Business Practices

Not Every “Expert” is An Expert: How to Choose a Consultant You Can Trust

Customer experience is not a new concept. It began when the first market stalls were erected in city centers, and the interaction between buyer and

October 11, 2017

Business Practices

Three Things to Do Before Putting your Contact Center on the Market

You’ve worked hard to build your contact center business into the success it is today. But just because you’ve decided to sell, doesn’t mean your

October 5, 2017

Customer Experience

Three Things Financial Institutions Can Do Right Now to Improve Customer Experience

With countless financial institutions vying for consumers through a wide array of products, the best way for FI’s to differentiate themselves is through customer experience.

September 26, 2017

CH Consulting Group Welcomes Eric Rice, Contact Center Leader and Customer Experience Expert

September 25, 2017, International Falls, MN – In response to continued growth, CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more

September 25, 2017

Uncategorized

Why You Can’t Ignore Social CRM

One of my favorite projects as a consultant is helping clients navigate through the process of vetting and choosing new technology partners, including CRM solutions.

September 19, 2017

RFP

Four Overlooked Elements of an RFP

Last week I wrote about the importance of creating robust RFP’s. Considering the feedback I got, a lot of you are creating a lot of

August 23, 2017

CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz

August 21, 2017, International Falls, MN – CH Consulting Group (CHCG), a leader in the BPO/Contact Center space for more than 20 years, continues to

August 21, 2017

Strategy

5 Reasons Why RFP’s are Critical to Your Business

I used to take it for granted that company leaders understood not only the complexities of a well-crafted, thoughtful RFP, but more importantly, the business

August 8, 2017

CH Consulting Group

Blog Content

Not Every “Expert” is An Expert: How to Choose a Consultant You Can Trust

Three Things to Do Before Putting your Contact Center on the Market

Three Things Financial Institutions Can Do Right Now to Improve Customer Experience

CH Consulting Group Welcomes Eric Rice, Contact Center Leader and Customer Experience Expert

Why You Can’t Ignore Social CRM

Four Overlooked Elements of an RFP

CH Consulting Group Welcomes Veteran Contact Center Consultant John Glantz

5 Reasons Why RFP’s are Critical to Your Business

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