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CH Consulting Group

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We bring you the pulse of the Industry.

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CH Consulting Group is Thankful for…

Thanksgiving is just around the corner, so the CH Consulting Group team wanted to take the time to reflect on what this day means to

November 14, 2018

customer satisfaction survey

Business Practices

Your Feedback is NOT Important to Us

A customer satisfaction survey is important for your contact center business for many key reasons: It gives you a better understanding of bottlenecks and challenges

November 7, 2018

bpo contact center

Business Practices

Five Scary Mistakes Your BPO is Making

It’s Halloween season and I don’t know about you, but I like a good scare! Vampires, zombies, mummies — you name it, I love it!

October 31, 2018

benefits of self-assessment in business

Business Practices

The Definition of Insanity

As most of us know, the definition of insanity is straightforward: doing the same thing repeatedly and expecting different results each time. The contact center

October 24, 2018

Quality Assurance metrics

Business Practices

Traditional QA Metrics Still Matter

Quality assurance in a factory examines the product that is being sold – is the product functioning the way it is supposed to? The same

October 17, 2018

PACE 2018 summit

Business Practices

Yesterday, Today & Tomorrow: A Look at PACE

“The difference between a dreamer and a visionary is that a dreamer has his eyes closed and a visionary has his eyes open.” – Martin

October 10, 2018

Business Practices

How to Plan for a Successful 2019

As a business owner, I am sensitive to the time of year we are in now. For many of us, this is the time where

October 3, 2018

Customer Service Team quotes

Customer Experience

10 Quotes That Will Inspire Your Customer Service Team

In honor of National Customer Service week, we did a round up of 10 quotes that will inspire your customer service team! Please share these

October 1, 2018