CH Consulting Group
Blog Content
Five Ways You Can Optimize the User Experience
The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone
Blog Rewind: A Collection of Industry Leader Insights
To complete our Blog Rewind series, we thought it would be helpful to showcase our favorite blog that was featured by another leading contact center
Blog Rewind: The CEO/Customer Experience Link
To continue our Blog Rewind series, we invite you to revisit one of our favorites that was released earlier in 2018: The CEO/Customer Experience Link.
Blog Rewind: Top 10 Call Center Outsourcing Mistakes
The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes.
Blog Rewind: Back to the Basics Series
For the month of December, we want to reflect on some of our favorite and most popular blogs from 2018. To kick off our Blog
CH Consulting Group Founder Elected as Vice Chair of PACE
December 4, 2018 (International Falls, Minnesota) – Christa Heibel, CEO/Founder of CH Consulting Group, was recently elected as Vice Chair for PACE (Professional Association for
Four Qualities of a Successful Leader
Over twenty-five years in the contact center industry, including leading many call center programs and being the owner and operator of my own call center,
How to Prepare Your Contact Center Staff for Black Friday
For those of you that are brave enough to face the Black Friday crowds, do you find yourself being able to relate to Katniss Everdeen
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