CH Consulting Group
Blog Content
The Benefits of a Hybrid Cloud Contact Center
The hybrid cloud is increasingly being seen as the future of contact center technology, particularly growing businesses. The hybrid model combines offsite cloud resources and
5 Ways You Can Motivate Your Agents
In one of my recent blogs, I talked about your agents being the future of your contact center and best practices to incorporate in agent
The Power of Stay Interviews for Retention & Engagement
All of us regularly survey our employees for job satisfaction, “no doubt” consistently receive the same types of suggestions (i.e. more money, better training, better
The Journey to a Customer-Focused Culture
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS When I was at the ICMI Contact Center Expo in Fort Lauderdale, I attended
Characteristics of the Best Managed Contact Centers
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS You may have read my past guest blogs for CH Consulting Group regarding the
Happiness is Only Real When It’s Shared
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS Ben Nemtin (best-selling author of What Do You Want To Do Before You Die?)
The Power of Positivity as Told by the Fonz
Guest Blog Author: Michael Bowling, VP of National Sales at ContactUS I don’t know if it was specifically planned this way or not, but if
Why Efficiency Isn’t Always the Holy Grail in Customer Service
A recent market study by the CCW, entitled ‘The Future of the Contact Center in 2019’, brings up some interesting observations about the pursuit of
Categories
- AI
- Automation
- Business Practices
- Buyer/Seller Services
- Call Center Operations
- CHCG Audits
- Compliance
- Consultants
- CSAT
- Culture
- Customer Experience
- CX Strategy
- Data Analytics
- Employee Relations
- Events
- Fractional Leadership
- Gap Assessment
- Guest Blog
- Healthcare
- Human Resources
- Leadership
- Mergers and Acquisitions
- Omni-Channel
- Operations
- Outsourcing
- Patient Experience
- Personal Development
- Quality Assurance
- RFP
- Sales & Marketing
- Services
- Social Media
- Start up
- Strategy
- Technology
- Training & Development
- Trends
- Uncategorized
- Workforce Management