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Blog Rewind: Top 10 Call Center Outsourcing Mistakes

The next part of our Blog Rewind series brings us to one of our most popular blogs of 2018, Top 10 Call Center Outsourcing Mistakes. In this blog we talk through 10 common mistakes we see our clients make. Take a look and see if you are guilty of any of these outsourcing blunders. If you find that you are making one, two, or many of these mistakes, CH Consulting Group can help you figure out how to stop the bleeding and get aligned with industry best practices in 2019.

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Lessons from NECCF

Several of my team members and I recently had the opportunity to attend the annual Northeast Contact Center Forum(NECCF) at Gillette Stadium in Foxborough, MA, home

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Voice of the Customer with Christa Heibel

CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.

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