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Guest Blog

Guest Blog from Omer Molad, CEO and Co-Founder of Vervoe Whether you are looking to hire a call center agent or C-Suite executive, it’s important

March 6, 2019

CHCG Audits

You may have seen the past few articles regarding the California Consumer Privacy Act (CCPA) in my Compliance series. If not, check to make sure

February 20, 2019

Call Center Operations

What’s the same? What’s different? Check out our infographic below!

February 18, 2019

Call Center Operations

We’ve all been hearing about the California Consumer Privacy Act of 2018 (CCPA) and how it may or may not affect your business. There have

February 13, 2019

Call Center Operations

As Vice Chair of the PACE Board of Directors, I want to personally invite you to our big show that’s coming up in less than

February 12, 2019

Call Center Operations

To kick things off for the blog in a brand new and exciting year, I will be tackling a hot topic for which I

February 5, 2019

Call Center Operations

Everyone talks about the latest and greatest technology as the “future” of the contact center, but I beg to differ. I would say that the

January 10, 2019

Uncategorized

The user experience can largely dictate the type of questions that you get from your customers in the form of emails, chat messages, or phone

January 2, 2019