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Five Techniques for Effective Customer Service Communication
Excellent customer service is a core part of a successful company. It is essential for gaining and retaining customers, building brand trust and loyalty, and keeping customers
Consultant Spotlight: Brooks Arvizu
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How to Leverage Social Learning for Your Contact Center
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration, and instantaneous feedback. An article
The Rise of Virtual Contact Centers
According to an article by Noel Griffith, Ph. D., “25 Important Remote Work Statistics for 2020”, “in March 2020, 1 in 5 full-time U.S. workers
Consultant Spotlight: Berni Hollinger
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
RFP Development and Management Strategies
The standard RFP (Request for Proposal) project can appear complicated to manage for even the most seasoned of contact center veterans. Years of experience as
Tools to Improve Your E-Commerce Customer Service
Guest Blog from Emma Smith, PR and Content Manager at Fonvirtual. E-commerce, or electronic commerce, can be defined as the internet’s sale, marketing, and distribution of
Consultant Spotlight: Christa Heibel
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
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