CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

Culture

How to Leverage Social Learning for Your Contact Center

The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration, and instantaneous feedback. An article

February 26, 2020

Business Practices

The Rise of Virtual Contact Centers

According to an article by Noel Griffith, Ph. D., “25 Important Remote Work Statistics for 2020”, “in March 2020, 1 in 5 full-time U.S. workers

February 19, 2020

Consultants

Consultant Spotlight: Berni Hollinger

Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a

February 11, 2020

Uncategorized

RFP Development and Management Strategies

The standard RFP (Request for Proposal) project can appear complicated to manage for even the most seasoned of contact center veterans. Years of experience as

February 5, 2020

Call Center Operations

Tools to Improve Your E-Commerce Customer Service

Guest Blog from Emma Smith, PR and Content Manager at Fonvirtual. E-commerce, or electronic commerce, can be defined as the internet’s sale, marketing, and distribution of

January 29, 2020

Consultants

Consultant Spotlight: Christa Heibel

Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a

January 21, 2020

Uncategorized

The Problem with PACE

Featured in the December 2019 PACE Pulse Dear Friend, Before I get started, let me just say that I am 110% committed to PACE and

December 11, 2019

Call Center Operations

My Time in Colombia: Beautiful Country, Rich Culture, and a Promising BPO Market

You may or may not have seen that I was recently in Colombia to visit Konecta, an international organization and brand ambassador that provides end-to-end

December 3, 2019