CH Consulting Group
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We bring you the pulse of the Industry.
AI
The Key to AI Success in Your Contact Center
Artificial Intelligence now plays a major impact on industries. These include call centers. Call Center AI technologies are being utilized to improve experience not only
May 27, 2020
Consultants
May 13, 2020
Omni-Channel
The Lack of an Omni-Channel Strategy is Costing You Money
Is the lack of omni-channel strategy costing you money?
May 7, 2020
AI
May 5, 2020
CHCG Audits
The Link Between Customer Journey Mapping and the Omni-Channel Experience
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as contact centers’ primary source of
May 1, 2020
Guest Blog
April 30, 2020
Consultants
Consultant Spotlight: Samantha Garcia
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
April 17, 2020
Start up
Startup Budgeting: How to Save Money on Technology
Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling in. From the fees to
March 24, 2020
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