CH Consulting Group
Blog Content
The Link Between Customer Journey Mapping and the Omni-Channel Experience
According to an ICMI trends report on Journey Mapping and the Omni-Channel experience, “CX has overtaken quality and price as contact centers’ primary source of
Consultant Spotlight: Samantha Garcia
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
Startup Budgeting: How to Save Money on Technology
Guest Blog from Gloria Martinez of womenled.org When you’re starting a business, it feels like the costs never stop rolling in. From the fees to
Why Digital Marketing & Customer Service Go Hand-in-Hand
Guest Blog Author: Brandie Joy You may think that your marketing department and your customer support team have little or nothing to do with each
Five Techniques for Effective Customer Service Communication
Excellent customer service is a core part of a successful company. It is essential for gaining and retaining customers, building brand trust and loyalty, and keeping customers
Consultant Spotlight: Brooks Arvizu
Here is your chance to get up close and personal with the CH Consulting Group team! Every month we will shine a spotlight on a
How to Leverage Social Learning for Your Contact Center
The use of social learning for teaching and learning enables businesses to create an environment that encourages open communication, collaboration, and instantaneous feedback. An article
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