CH Consulting Group
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How to Create a Customer Journey Map to Ensure a Good Customer Experience
An effective customer journey map helps a business to understand the steps and experiences that a particular customer persona goes through to achieve a certain
What are the Differences between External and Internal Benchmarking?
CH Consulting Group is always looking for more ways to ensure a call center or company is achieving its highest potential. Benchmarking is one of
Making Sure Your Medical Call Center is Audit Ready
With an increase in volume for medical call centers, there’s never been more information coming in and out of these facilities. How are you ensuring
Breaking Down the Increased Volume in Telehealth
Since the beginning of the pandemic, healthcare has been continuously changing to adapt to our new world. With more and more patients worried to leave
National Pets Day 2021
The pets of CHCG on parade! We love our furry and feather-y babies, and we are proud to introduce some of them to you! Please
March Event Recaps
March was a busy month for CHCG – we sponsored two live online events – Diversity, Equity, and Inclusion in the Contact Center On March
Customer Journey Mapping in 2021
What is Customer Journey Mapping? Mapping a customer journey involves documenting the steps that a customer takes to arrive at a result that they want.
The Future of Remote Work in Call Centers
With the Covid-19 pandemic affecting workplaces, including high unemployment, businesses shutting down, and the increasing shift towards remote work; it wouldn’t be wrong to say
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