CH Consulting Group

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Leadership

The 7-T Success System: Leadership Methodology for Supervisors to CEOs

Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees and shareholders seem to be

June 11, 2021

Customer Experience

5 Things Customers Can Expect from a Good Customer Experience Consultant

Having a good customer experience consultant for your company goes a long way in contributing to your business’ success. These are trained professionals with the

June 9, 2021

Training & Development

Contact Center Training: A Guide for 2021

Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when it comes to the business

June 2, 2021

Call Center Operations

How An Operations Consultant Can Benefit Your Business

Consulting often revolves around strategy. An operations consultant works in tandem with the c-suite of an organization to implement strategies that will deliver results, such

May 26, 2021

CX Strategy

5 Things to Keep in Mind While Building a CX Strategy.

A solid and deliverable customer experience is vital to any business and is the driving force behind any successful company. While your business is likely

May 19, 2021

Omni-Channel

The Difference between Multichannel and Omnichannel Communication

Because they sound very similar, it is common for the terms Multichannel and Omnichannel to be mixed up or used interchangeably. However, they mean different

May 12, 2021

Uncategorized

How to Create a Customer Journey Map to Ensure a Good Customer Experience

An effective customer journey map helps a business to understand the steps and experiences that a particular customer persona goes through to achieve a certain

May 5, 2021

Uncategorized

What are the Differences between External and Internal Benchmarking?

CH Consulting Group is always looking for more ways to ensure a call center or company is achieving its highest potential. Benchmarking is one of

April 28, 2021

CH Consulting Group

Blog Content

The 7-T Success System: Leadership Methodology for Supervisors to CEOs

5 Things Customers Can Expect from a Good Customer Experience Consultant

Contact Center Training: A Guide for 2021

How An Operations Consultant Can Benefit Your Business

5 Things to Keep in Mind While Building a CX Strategy.

The Difference between Multichannel and Omnichannel Communication

How to Create a Customer Journey Map to Ensure a Good Customer Experience

What are the Differences between External and Internal Benchmarking?

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