CH Consulting Group
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Workforce Innovation
A look into Underguard Teleservices by CEO, Kyle Hannah When we think of ideas surrounding innovation in the call center industry, what comes to mind?
Don’t Find Problems – Create Solutions.
A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As someone who started out as an agent on the floor, I can say
The 7-T Success System: The Importance of Setting Targets
The 7-T Success System In my last blog, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization,
The 7-T Success System: You Win With People – The Importance of TALENT
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels
Everything you need to know about Customer Journey Mapping
Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business owners and the c-suite use
The 7-T Success System: Leadership Methodology for Supervisors to CEOs
Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees and shareholders seem to be
5 Things Customers Can Expect from a Good Customer Experience Consultant
Having a good customer experience consultant for your company goes a long way in contributing to your business’ success. These are trained professionals with the
Contact Center Training: A Guide for 2021
Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when it comes to the business
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