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The 7-T Success System: You Win With People – The Importance of TALENT
The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels
Everything you need to know about Customer Journey Mapping
Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business owners and the c-suite use
The 7-T Success System: Leadership Methodology for Supervisors to CEOs
Contact centers face a multitude of challenges every day, week, and month of the year. Expectations of customers, employees and shareholders seem to be
5 Things Customers Can Expect from a Good Customer Experience Consultant
Having a good customer experience consultant for your company goes a long way in contributing to your business’ success. These are trained professionals with the
Contact Center Training: A Guide for 2021
Working with many customers across the world has allowed CH Consulting Group to amass an impressive amount of knowledge when it comes to the business
How An Operations Consultant Can Benefit Your Business
Consulting often revolves around strategy. An operations consultant works in tandem with the c-suite of an organization to implement strategies that will deliver results, such
5 Things to Keep in Mind While Building a CX Strategy.
A solid and deliverable customer experience is vital to any business and is the driving force behind any successful company. While your business is likely
The Difference between Multichannel and Omnichannel Communication
Because they sound very similar, it is common for the terms Multichannel and Omnichannel to be mixed up or used interchangeably. However, they mean different
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