CH Consulting Group
Blog Content
Why the Voice of the Customer is so Important to Your business
The Importance of a Voice of the Customer Program PWC research shows that 86 percent of customers are willing to pay more for great customer
Voice of the Customer with Christa Heibel
CH Consulting founder and CEO, Christa Heibel discusses how Voice of the Customer may be the missing piece in your contact center operations. Watch this recorded presentation from the PACE annual Convention & Expo #ACX’21.
Compliance Update with Berni Hollinger
CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training speak with industry pro and CHCG consultant Bernadette (Berni) Hollinger fills us in on all things compliance-related.
Technology Trends with Wayne Barnes
CH Consulting Group presents this recorded session from our virtual booth at PACE #ACX21. Watch Johnny Brassell, who has had career assignments in Telcom, Cable/Internet, Health Care and Pharmacy, along with achieving functional expertise in Customer Care, Vendor and Project Management, Call Center Implementation, Product Management and Training and CHCG consultant Wayne Barnes for a discussion about contact center technology trends.
Humans + Machines – the Perfect Partnership: An Interview with Humach’s Randy Feger
Founder and CEO of CH Consulting Group, Christa Heibel, sat down with Humach’s newly appointed President, Randy Feger, to better understand Humach’s Digital Agent strategy and
Customers into Customer Advocates Part 2
“If you build it, they will come.” No, I’m not doing a review on that Kevin Costner movie, Field of Dreams. By “it,” I mean
Turning Customers into Brand Advocates – Does it Matter?
When the pandemic hit our nation, many businesses were struggling to stay open. The entire customer experience changed, and the world could not help but
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