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CH Consulting Group

Blog Content

We bring you the pulse of the Industry.

Contact center consulting services

Call Center Operations

Contact center consulting process

Introduction Customer service and customer experience have never been more critical. As research suggests that over 90% of consumers would abandon a brand due to

July 28, 2021

Management Consultant

Uncategorized

How Can a Management Consultant Help Your Business in 2021?

CH Consulting Group is an established business consulting group that provides expert guidance with proven results. Working with over 156 partners across 12 counties we

July 21, 2021

Customer Experience

Uncategorized

Customer Service vs. Customer Experience

Introduction Historically, customer service has been a focal point for businesses striving to attract new customers and retain existing clients. More recently, companies have started

July 14, 2021

Workforce Innovation

Call Center Operations

Workforce Innovation

A look into Underguard Teleservices by CEO, Kyle Hannah When we think of ideas surrounding innovation in the call center industry, what comes to mind?

July 8, 2021

Incarceration Rehabilitation Program

Call Center Operations

Don’t Find Problems – Create Solutions.

A Peek Behind the Curtain into UnderGuard Teleservices with Christa Heibel As someone who started out as an agent on the floor, I can say

June 30, 2021

leadership skills

Uncategorized

The 7-T Success System: The Importance of Setting Targets

The 7-T Success System In my last blog, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels of the organization,

June 25, 2021

Uncategorized

The 7-T Success System: You Win With People – The Importance of TALENT

The 7-T Success System In the first blog of this series, I introduced The 7-T Success System, an easy-to-use guide for leaders at all levels

June 18, 2021

customer journey mapping

Customer Experience

Everything you need to know about Customer Journey Mapping

Before the purchase happens, there is a complex customer journey that brings them to that point. A lot of business owners and the c-suite use

June 16, 2021