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5 Contact Center Trends for 2023
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling more complex calls to adjusting
Medication Adherence: Everyone Wins with the Right Strategy
This article is republished with permission from Healthcare Call Center Times, the essential publication for news on winning market strategies and trends in the healthcare
Where does PX begin?
The healthcare industry is in the early stages of connecting the dots between PX and customer loyalty, employee retention, bottom line results and more.
The Benefits of Moving a Healthcare Contact Center to the Cloud
Moving your healthcare contact center to a cloud solution can have many benefits for your organization including reduced costs, increased security and compliance, and more ways of communicating with patients.
PACE ACX Recap
After a three-year COVID hiatus, I had high expectations for the 2022 PACE Annual Convention & Expo (ACX) in Nashville last week. As a long-time
Using Data to Improve the Patient Experience
Utilizing data analytics can help to optimize processes in the healthcare industry such as patient appointment scheduling, follow-ups after patient visits, payment collections, and more.
How the Healthcare Contact Center Can Improve Patient Experience
Improving the patient experience (PX) in healthcare has become increasingly important as healthcare organizations compete to acquire and retain patients. Just as businesses in other
SOCAP Recap
Returning from SOCAP’s Fall Symposium where I met up with some of my team members and other industry professionals, I am overwhelmingly happy and proud.
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